D365 Administrator

Who we are:Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.Reporting directly to Senior Director Retail Services within the Information Technology department, the D365 Administrator is responsible for collaborating with internal teams and external vendors to ensure the stability and effectiveness of the D365 environment. Duties include overseeing day-to-day support operations, managing and leading a team of analysts or support engineers, serving as the primary escalation point for D365related issues, supporting users by addressing system needs, and maintaining ITILaligned support practices.Visual Comfort Offers:Work-Life Balance: Monday – Friday, 8:00am – 5:00pmTraining & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.Paid Time Off: Generous vacation accrual and paid time off policies.Holidays: 7 paid holidays per year, in addition to 2 floating holidays.Compensation: Competitive compensation plan Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.Insurance: Company-provided life insurance and short-term disability coverage.Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.How success is defined:Lead the day-to-day operations of the D365 support function, ensuring timely and efficient issue resolutionServe as the initial escalation point for critical system incidents and service disruptionsMonitor, triage, and assign support tickets via the service desk platformCoordinate with internal business units and external support partners to resolve functional and technical issuesMaintain a high level of system availability and performance through proactive monitoring and maintenanceDrive continuous improvement initiatives in support processes, documentation, and user experienceManage SLAs and ensure compliance with service delivery standardsWork closely with the D365 project and development teams to transition new functionality into supportCreate and maintain support documentation, knowledge base articles, and user guidesWorks effectively with others in a team environment to accomplish organizational goals and to identify and resolve problemsExhibits and adheres to the established Visual Comfort Company ValuesMust demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule While being present in the workplace to effectively collaborate and communicate amongst co-workers and teamsWhat you will bring:Minimum 4 years of experience supporting Microsoft Dynamics 365 (preferably F&O or CE)Bachelor’s degree in Information Technology, Business Systems, or a related field2 years in a lead or senior support role, with responsibility for managing ticket queues and team workload (preferred)Strong understanding of business processes in finance, operations, supply chain, or CRM depending on the D365 moduleProficient in using service desk tools (e.g., ServiceNow, Jira, Zendesk, or Microsoft’s own solutions)Solid knowledge of system configuration, issue triage, and functional troubleshootingFamiliarity with Microsoft Azure DevOps, LCS (Lifecycle Services), and Power Platform is a plusITIL certification or understanding of IT service management best practices is preferredExcellent communication and stakeholder management skills Experience working with D365 integrations, data entities, and Power Automate flowsUnderstanding of security roles and user access management in D365Ability to analyze trends in support tickets and recommend system or process improvementsPrevious experience working with third-party vendors or managed service providersExceptional organizational and time management skills, with a strong attention to detailAbility to prioritize and handle multiple tasks and changing prioritiesAbility to achieve results both independently and through others by fostering a spirit of teamwork and cooperationDemonstrate exceptional communication across all contact channels, including email, chat and phoneAvailable to work a flexible schedule including weekends, early mornings, late evenings.Compensation: $80,000Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).