Optician 1 (Killeen Vision)

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentives, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here .General SummaryThe primary function of this role is to assist patients with finding frames, adjustments, troubleshooting, and dispensing eyewear while providing the highest levels of quality and care.Essential FunctionsAttract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfactionGreet and assist customers in the selection of framesAssist patients with adjustments, troubleshooting, and dispensing eyewearEnsure correct pricing and realistic delivery time quotes to patients; contact patients to dispense glassesAbility to provide enthusiastic and concise communication to meet and exceed patient expectations , as well as foster positive relationships with team membersClean and merchandise displays daily; always display effective merchandiseAssist with insurance billing and processing ordersDocument all patient communication in the patient record within the practice software systemWork on special projects, cross-train in different departments, and perform other related duties as assigned or requested Job Specifications Typically Has The Following Skills Or AbilitiesOne to two years of experience in related fieldWorking knowledge of MS Office packageDemonstrated ability to successfully perform multiple tasks in a fast-paced environmentEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiriesEffective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements madeExcellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify customer needsProven problem-solving, negotiating, and decision-making skillsAbility to use appropriate discretion and judgment in applying customer/call handling guidelinesAbility to listen, process transactions, and interact with customers simultaneously in a fast-paced environment Working Conditions The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.VSP Is An Equal Employment Opportunity Employer And Does Not Discriminate On The Basis Of Race, Color, Religion, Sex, Sexual Orientation, National Origin, Disability, Protected Veteran Status, Or Any Other Characteristic Protected By Federal, State, Or Local Law. To Help Us Ensure We Meet Our Commitment To Equal Employment Opportunity , Please Consider Responding To The Following Optional Questions Regarding Race And Gender. We Are Asking You To Provide This Information On a Voluntary Basis. All Responses Will Be Kept Confidential And Will In No Way Impact The Consideration Of Your Application. Applicants Who Live In The Following Jurisdictions Should Not Respond To The Race Or Gender Self-identification Request, So Please Select “Prefer Not To Say, I Don’t Wish To Answer, I Decline To Self-identify, Or I Decline To Identify My Race And Ethnicity” For The Questions Washington D.C. Hawaii Iowa Maine Michigan Minnesota Ohio Pennsylvania Rhode Island WashingtonUnincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.