Professional Services & Project Engineer - Managed Service Provider

*Role Purpose*Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.The Professional Services Engineer is a *technical project engineer* responsible for *designing, deploying, and implementing client infrastructure solutions*. This role focuses on the *hands-on technical execution* of projects — servers, networks, firewalls, cloud, and security — ensuring every implementation is delivered accurately, on time, and according to our standards.*Key Responsibilities** Lead *technical implementation* of infrastructure projects: * Windows and Linux servers * Switching, routing, and firewall deployments (Ubiquiti, Cisco, etc.) * Cloud migrations (Microsoft 365, Azure) * Backup, disaster recovery, and endpoint security * Serve as the *technical lead on assigned projects*, coordinating with the Project Manager and vCIO. * Troubleshoot and resolve *complex technical challenges* during project execution. * Ensure our *standard tool stack* (Autotask, IT Glue, RMM, Datto, Fortinet, monitoring/automation) is *deployed and maintained consistently* across all client environments. * Document all technical work with clarity in Autotask, IT Glue, and other systems of record. * Provide *technical mentorship* to junior Professional Services Technicians. * Contribute to refining technical standards, playbooks, and automation used across the Professional Services team.*Success Metrics** Ability to manage a portfolio of projects across multiple clients in different phases of the project lifecycle. * Accuracy and quality of project implementations. * On-time delivery of technical scopes. * Client satisfaction following technical deployments. * Quality of documentation and completeness of handoffs. * Reduced escalations during or after project delivery.*Qualifications** *Bachelor's degree* in IT, Computer Science, or related field (or equivalent experience). * *5+ years of technical project delivery experience* in an MSP or IT services environment. * Expertise in at least 3 of the following areas: * Microsoft 365 / Azure AD migrations * Windows Server & Active Directory * Networking (switching, routing, firewall configuration) * Cloud infrastructure deployments * Backup/DR and endpoint security * Proficiency with *Autotask PSA, IT Glue, and RMM tools*. * Strong troubleshooting, configuration, and deployment skills.*Preferred Qualifications** Microsoft (AZ-104, MS-700), Fortinet NSE 4+, VMware, or Security+ certifications. * Hands-on experience with Datto, Ubiquiti, EDR with SOC/SIEM, etc. * Scripting/automation (PowerShell, Python) experience. * Prior mentorship or technical leadership on project teams.*Cultural & Behavioral Expectations*Our values are *Integrity, Purpose, Trust, and Believes in People*. As a Professional Services Engineer, you are expected to:* Lead with *technical clarity and accountability*. * Take pride in *building clean, reliable solutions*. * Treat documentation and handoffs as critical deliverables. * Stay calm under pressure and provide solutions when projects get complex. * Contribute to the maturity of the engineering team, not just your own outcomes.Job Type: Full-timePay: $80,000.00 - $110,000.00 per yearBenefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Vision insuranceApplication Question(s): * Do you have experience working in a MSP environment? xawqmyg If so, how many years? * Are you a US citizen and authorized to work in the US?Education: * Associate (Preferred)Experience: * Technical project management: 4 years (Preferred)License/Certification: * Microsoft Certification(s) (Preferred)Location: * Houston, TX 77024 (Required)Ability to Commute: * Houston, TX 77024 (Required)Work Location: Hybrid remote in Houston, TX 77024