Technical Support

Job Title: Technical SupportLocation: Plano, TX - OnsiteDuration: 6 monthsJob Description:Customer Support and Advocate SpecialistResponsibilities: Assist the Service Desk by actively taking intake calls Provide top-notch customer focused support Have excellent written and verbal communication skills Engage in cross-training efforts amongst peers where applicable Contribute to site level operational readiness and process improvements Effectively manage as needed Self-aware of gaps in skills and works to improve Frequently collaborates with site lead, acting as back-up when delegated Cross-platform collaboration with immediate peersBasic Qualifications:High School Diploma, GED, or equivalent certification At least 1 year of experience in tech support and administration At least 1 year of remote tech administration and end user support At least 1 year of experience with Windows 10 At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)Preferred Qualifications:Bachelor's degree in business, Information Systems, Computer Science, or military experience 1+ years of experience with Active Directory services integration 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX) 1+ years of macOS Server administration experience 1+ years of experience with Active Directory 1+ years of experience with macOS - High Sierra or earlier operating system 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype 1+ years of experience with Mac experience supporting 100+ end users 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS Apple certification(s)