Guest Service Representative - Substitute

Join Our Team as a Substitute Guest Service Representative at Tricoci University!About Tricoci University:At Tricoci University of Beauty Culture, we are dedicated to providing high-quality beauty education and exceptional service to our students and guests. Our focus is on creating a nurturing environment that fosters both learning and personal growth.Position Overview:As a Substitute Guest Service Representative, you will play a crucial role in ensuring that our guests and students receive outstanding service during peak times and staff shortages. Your proactive approach and exceptional interpersonal skills will help create a welcoming atmosphere at our campus.Key Responsibilities:Greet and assist guests and students with a warm and professional demeanorHandle incoming phone calls and provide accurate information about our programs and servicesSchedule and confirm appointments for beauty treatments and consultationsMaintain accurate records of guest interactions and service appointmentsAddress guest inquiries and concerns promptly and with careCollaborate effectively with team members to support smooth operationsPerform administrative tasks as needed to enhance the guest experienceWhy Work With Us?Be part of a respected institution focused on beauty education and student successExperience a supportive work environment that values collaboration and teamworkFlexible scheduling options that can accommodate your availabilityOpportunities for professional and personal growth within the beauty industryEmployee discounts on beauty services and productsDay and Evening Shifts Available RequirementsQualifications:High school diploma or equivalent; coursework in hospitality or customer service is a plusPrevious experience in customer service or a similar role is preferredStrong communication skills and a friendly, approachable attitudeExcellent organizational skills and the ability to multitaskProficiency in Microsoft Office Suite; experience with CRM software is beneficialA positive demeanor and a strong dedication to providing exceptional customer serviceAvailability for flexible scheduling, including weekdays, evenings, and weekendsBenefitsGenerous Paid Time Off401K PlanAccess to Continuing Education Units (CEU) ClassesComplimentary Services at our Student ClinicProduct DiscountsOpportunities for Career AdvancementA Rewarding and Dynamic Work EnvironmentIn support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Job Description May Be Written With The Assistance AITricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.