Oracle Cerner Delivery Manager

Oracle Cerner Delivery ManagerThe Oracle Cerner Delivery Manager is responsible for end-to-end delivery, governance, and operational excellence of Oracle Cerner Application Maintenance & Support (AMS) services for large healthcare provider organizations. The role ensures high availability of clinical and revenue cycle systems, compliance with SLAs, regulatory requirements, and continuous service improvement while managing multi-location, multi-vendor healthcare environments. This role is client-facing and requires strong leadership across delivery, operations, financials, and stakeholder management.Key Responsibilities:Service Delivery & OperationsOwn end-to-end delivery of Oracle Cerner AMS services for Large Health Care provider.Must have experience of managing Oracle Cerner Delivery for Large and complex projects.Ensure compliance with contractual SLAs, KPIs, CSAT, and governance commitments.Drive incident, problem, change, and service request management aligned with ITIL best practices.Oversee P1/P2 incident management, root cause analysis (RCA), and preventive actions to ensure system stability.Manage hypercare, steady-state operations, and service transitions for new facilities or applications.Client & Stakeholder ManagementAct as the single point of accountability for healthcare client delivery.Lead operational reviews, service governance meetings, and executive SteerCos with client leadership.Build trusted relationships with CIO, CMIO, Clinical Operations, Revenue Cycle, and IT leaders.Coordinate with Oracle, third-party vendors, and internal cross-tower teams.Team & Program LeadershipLead and mentor onshore, and nearshore Cerner delivery teams (L2/L3).Drive resource planning, skill readiness, succession planning, and retention.Ensure strong clinical domain awareness across teams (patient safety, care delivery impact).Foster a culture of accountability, resilience, and continuous improvement.Financial & Commercial ManagementOwn budget, cost optimization, revenue assurance, and margin management for the Cerner engagement.Track and control FTEs, productivity, utilization, and billing accuracy.Support contract renewals, change requests (CRs), and scope expansions.Identify opportunities for automation, tooling, and efficiency levers.Compliance, Risk & QualityEnsure compliance with HIPAA, PHI, SOX, and healthcare regulatory requirements.Manage audit readiness, security incidents, and risk mitigation plans.Ensure adherence to ITSM, governance, and healthcare data protection standards.Cerner Functional ScopeExperience across one or more of the following Oracle Cerner domains:Clinical: Millennium, PowerChart, CPOE, Nursing, ED, Surgery, AnesthesiaRevenue Cycle: Patient Accounting, Registration, Charge Services, HIMAncillary: Pharmacy, Lab (PathNet), Radiology, PACSIntegration & Reporting: Interfaces (FSI/HL7), CareAware, HealtheIntent, ReportingKey Skills & CompetenciesStrong healthcare IT delivery leadershipDeep understanding of Oracle Cerner architecture & operationsITIL-based service managementCrisis management & executive communicationFinancial acumen (P&L, margins, cost optimization)Vendor & SIAM coordinationData-driven decision makingPreferred ExperienceDelivery leadership in AMS / Managed Services modelExperience with multi-hospital, multi-facility healthcare networksExposure to Oracle, USPI, Tenet, or large payer/provider ecosystems