Medical Patient Coordinator

Job Description QUALIFICATIONS: High school diploma required (Associate's degree or higher preferred)Experience in a medical office, healthcare setting, or administrative role preferredStrong organizational and multitasking skillsExcellent communication skills (English and Spanish required)Knowledge of medical terminology and insurance processes (preferred)Basic computer skills (EMR/EHR experience is a plus)POSITION SUMMARY: The Medical Patient Coordinator supports the daily administrative operations of the center. This role serves as a point of contact for families, healthcare providers, and the internal team, assisting with patient admissions, documentation, and scheduling of services, while consistently reflecting Bee Kind PPEC's values of kindness, professionalism, and excellence in care.This position works under the direction of the Administrator/Owner.RESPONSIBILITIES: Serve as the primary point of contact for families and visitorsCoordinate the patient admission processRequest, receive, and organize medical records and documentationCommunicate with physicians, hospitals, and insurance companiesAssist with insurance verification and authorizationsSchedule and coordinate appointments and servicesMaintain organized and confidential patient records (HIPAA compliant)Handle phone calls, emails, and general administrative tasksCollaborate with the DON and clinical team to ensure coordinated careMaintain an organized, welcoming, and professional office environmentMaintain close and effective communication with families and, when necessary, with the transportation company, supporting the coordination of schedules, pick-ups, drop-offs, and any transportation-related needsSupport additional administrative tasks as neededKEY COMPETENCIES: Kindness and empathy in interactions with families and team membersProfessionalism and reliabilityAttention to detailStrong interpersonal and communication skills Ability to work in a fast-paced environmentAbility to follow instructions and established proceduresStrong organizational skills