Program Manager

Role Description The Program Manager – TrukFix serves as the central liaison between emergency roadside service (ERS) software platform providers, Continental National Accounts, and dealer partners while leading administration of the TrukFix program. This role ensures seamless integration across ERS platforms, drives adoption, and maintains operational excellence through reporting, APIs, and standardized processes. Lead the TrukFix ERS program and support its relaunch and ongoing growth Act as the primary point of contact between software providers, national accounts, and dealer partners Manage relationships with ERS software vendors and support system integrations and data flow Oversee API integrations, system maintenance, and ensure alignment with cybersecurity requirements Collaborate with sales and marketing teams to implement program standards and drive adoption Support national account and service provider onboarding and participation Monitor service provider performance and partner with field teams to improve service quality and consistency Track program participation, KPIs, and overall program health using data insights Maintain coverage maps and alignment across the service network Partner with analytics teams to deliver reporting and dashboards for leadership and stakeholders Ensure accurate data integration and reporting across all systems Drive process standardization and support system transitions and data migration efforts Qualifications Bachelor’s degree in Business, Marketing, Information Technology, or a related field AND 7+ years related professional experience, OR 14+ years related professional experience if no degree Strong analytical and reporting skills Proven project management capabilities Effective communication and collaboration skills Strong organizational and time management abilities Ability to travel occasionally (less than 10%) Legal authorization to work in the U.S. is required Continental is able to offer visa support for internal individuals who currently hold an existing valid employment visa Requirements Experience working with data systems, APIs, or platform integrations Background working with external vendors or service providers Experience in fleet, dealer, or service network environments Ability to translate data insights into operational improvements Benefits Immediate Benefits Robust Total Rewards Package Paid Time Off Volunteer Time Off Tuition Assistance Employee Discounts, including tire discounts Competitive Bonus Program Employees 401k Match Diverse & Inclusive Work Environment with 20+ Employee Resource groups Remote Work Employee Assistance Program Future Growth Opportunities, including personal and professional And many more benefits that come with working for a global industry leader!