Director Application Services

Role: Director of Application Support, Cloud Operations, and Deployment EngineeringType: On-siteLocation: New JerseyThe Director of Managed Services is accountable for end-to-end ownership of Application Support, Global Cloud Operations, and Engineering Deployment across a 24x7 global operating model. This role ensures high availability, SLA compliance, operational resilience, and continuous innovation for mission-critical platforms.The leader brings strong ITIL discipline, drives AIOps-led operations, and provides thought leadership to modernize Managed Services in a fast-paced, always-on environment. Key ResponsibilitiesLead Application Support, Cloud Operations, and Deployment Engineering teams operating under a follow-the-sun 24x7 model.Own SLAs, SLOs, KPIs, incident response, escalation management, and production stability.Establish and mature ITIL-aligned service management (Incident, Problem, Change, Release, Capacity).Oversee Microsoft Azure cloud operations, including infrastructure management, PaaS services, backups, disaster recovery, and security.Lead product deployment and release enablement, ensuring seamless CI/CD handoffs and zero-downtime releases.Drive AIOps, AI tools, and automation for proactive monitoring, predictive insights, and self-healing operations.Govern ServiceNow (SNOW) for service management workflows and operational reporting.Act as the executive escalation point for critical incidents and lead RCA and preventive actions.Partner with Engineering, Architecture, Security, and Business stakeholders to ensure operational readiness and cost efficiency.Bring innovative thinking and thought leadership to evolve Managed Services from reactive support to intelligent, outcome-driven operations. Technology StackInfrastructure & Platform: Microsoft Azure, PaaS, Infrastructure Management, Azure Backup, Disaster Recovery, Azure Key VaultApplication & Data: Angular, .NET / .NET Core, SQL Server, Azure SQL, Cosmos DBOperations & Service Management: ITIL, AIOps platforms, AI-powered operations tools, ServiceNow (SNOW)Delivery & Automation: CI/CD, deployment engineering, monitoring, alerting, automation frameworks Qualifications12+ years in Managed Services, Cloud Operations, or Application Support, with 5+ years in senior leadership roles.Proven experience running 24x7 global operations with strict SLA commitments.Strong expertise in ITIL, AIOps, and enterprise cloud operations.Ability to operate in high-pressure, fast-paced environments while driving innovation.Executive-level communication and stakeholder management skills. Success MeasuresConsistent SLA attainment and improved platform reliabilityReduced incidents and MTTR through AIOps and automationSeamless, resilient deployments and recoveriesA modern Managed Services organization recognized for innovation and operational excellence