IT Technician | Airport

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.IT Technician | AirportCharlotte, NC | On-siteContract 1 yearThe ideal candidate should have a passion for technology, a desire to help people in a fast-paced environment and find solutions. The individual in this role will be the first point of contact for all technical issues coming into the Charlotte Douglas International Airport. The individual will work face to face with the Airline partners making sure they are always operating so that there are no delays with flights arriving and leaving the CLT Airport. That can come in the form of clearing paper jams, resetting virtual machines, ensuring printers or other gate systems and devices are working.Job Responsibilities:Work directly with customers in person, via phone, via ticketing system, and emailInstallation, configuration, and troubleshooting of: o Windows OS o EASE (Extended Airline System Environment) Common Use and EASE FX workstations o Basic network connections o Conference video and audio supportSupport/Setup of audio-visual equipmentPrinter Support/troubleshootingVirtual Machine Support/troubleshootingPaper JamsPaper RestockingMaintain accurate asset inventorySubmit, escalate, update, resolve, and follow-up on ticket inquiriesEffectively communicate in person, via phone or email updates to outstanding issues or resolution of customer requests Major Duties:Conduct wellness checks for system preventive maintenance to proactively diagnose Airline issues at common use Airline Gates and Ticket CountersEffectively diagnose and troubleshoot PCs, Virtual Machines, Landline phones, PA system, and display issues at common use Airline Gates and Ticket CountersResolve 1st level and some 2nd level support issues concerning hardware, network, and active directoryRespond to all phone and ticket queries, triaging each in a prioritized and timely mannerDocument solutions and findings within ticketing system resolution fieldsRecords issues in the ticketing system and escalates complex issues to appropriate 2nd and 3rd level supportOwns request tickets, performs follow-up, and ensure proper closure is reached and communicatedAble to deploy OS images for Airport PCsManages, maintains, and improves technical documentationSchedule and conduct Technology Escorts for Airport Vendors and DepartmentsAccurately examine and schedule Airport conference room booking requestsAssist Airport employees, vendors, departments, and external customers with the setup of Airport conference room A/V equipment for meetings Qualifications:Excellent communication skillsAnalytical skills and critical thinkingProblem-solvingSelf-StarterComputer Literacy – General understanding on Windows workstations/laptops, printers, scanners, phones, Microsoft Office, Virtual Machines.Customer service - Provide excellent customer service to users1+ years of IT Help desk or Desk side support (answering calls, ticketing, basic troubleshooting)TECHEAD's mission is to make our associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.For more information on TECHEAD please visit www.techead.com.No second parties will be accepted.