Content Developer

Position Overview:The Content Developer II develops documentation, learning, and instructional content in a variety of formats that will help both Channel Partners and users of Mastercam use its products effectively.Essential Duties & Responsibilities: Research user needs and characteristics to support and recommend documentation and/or training requirements.Conduct interviews with subject matter experts to obtain the information necessary to develop accurate content, using Mastercam software and other available resources.Support the development of additional, focused content to supplement in-class training courses, including exercises and instructor notes to support and assist 3rd-party trainers who utilize the content.Write, edit, and produce clear, accurate, and appropriate content at a proficient level that may be published in the form of LMS training courses, video scripts, online help systems, multimedia files, Adobe Acrobat (PDF) files, or other formats as appropriate for the audience and content, gaining assistance from more experienced team members when needed.Create graphics to illustrate concepts and procedures, receiving direction and feedback from more advanced Content Developers.Assure the quality and accuracy of the content by coordinating technical reviews, incorporating reviewers’ suggestions and corrections, resolving questions, and performing or coordinating testing of programmed media and content, such as online assistance and LMS training courses.The ability to support and/or deliver world-class Mastercam product training to Resellers, Partners, Customers, and Employees.Provide peer editing to assist in technical editing and copy-editing for other departments. Ensure that the content delivered is aligned with the Mastercam Certification program and prepares students accordingly in the pursuit of their Certification.Create technical content that is concise and easily understood by diverse audiences. Learn the skills necessary to become advanced in creating content independently.Represent the documentation and/or training deliverables on Agile development teams. Copy edits prompts and UI strings. Analyzes development team user stories for documentation opportunities.Deliver world-class Mastercam product training to Resellers, Partners, Customers, and Employees as needed.Assist with product planning when deemed appropriate by the Technical Supervisor or management.Stay current with advances in the technical communications profession, technology, and tools through available training opportunities and self-driven learning (e.g., reading, research, etc.).Coordinate and support projects within the department or in cross-functional teams.May perform other duties as directed.Minimum Requirements & Qualifications:Bachelor’s Degree in Technical Communication, Instructional Design, or related field (i.e.. English, Journalism, Education, etc.). Manufacturing Technology, Engineering, or related field preferred.4-5 years of progressively responsible documentation or training content development experience.Previous experience in a software development environment preferred. Agile preferred.Experience with Microsoft Word, Excel, and PowerPoint required.CAD/CAM or other manufacturing technology experience preferred.Working knowledge of current authoring tools, screen capture software, and Adobe Acrobat preferred.Experience with Agile software tools is a plus.Working knowledge of HTML, CSS, and/or XML.Familiarity with creating task- and solutions-based content is a plus.Familiarity with certification exam item writing is a plus.Teaching or leading in-person or virtual training courses is a plus.Familiarity with content authoring software for producing training collateral and eLearning content (Articulate, Captivate, Camtasia, etc.).Proven knowledge of Windows operating systems and networkingAbove average ability to work independently, with self-direction, to complete tasks or projects in a pro-active manner.Above average ability to multi-task while projecting a positive outward demeanor.Above average time management skills and the ability to work in a team successfully supporting others.Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.ABOUT MASTERCAMAt Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of resellers and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies.As part of Sandvik Manufacturing Solutions (SMF) and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 resellers is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity.With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry.Our core values drive everything we do:Customer-focused: We are agile and make decisions close to our customers to ensure their needs are met promptly and effectively.Innovation: As technology leaders, we thrive on innovation to stay at the cutting edge of digital manufacturing solutions.Fair Play: We are committed to ethical practices, compliance, and promoting health, safety, and sustainability.Passion to Win: We establish market leadership through empowered teams, strong performance management, and a commitment to continuous improvement.At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn, and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing.Mastercam is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status , use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws. EOE/M/F/Vet/Disabled are encouraged to apply. We are an E-Verify Employer.