Care Coordinator - Remote

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.Job title:Care Coordinator - RemoteJob Description:The Sagility Team is currently hiring a talented Care Coordinator. This is a none-clinical position, in this role you will deliver exceptional quality and service to all patients and other customers through a constant pursuit of excellence and respect for every individual.Education:High School Diploma or equivalent requiredExperience:A minimum 1-year experience working in an office setting as a receptionist, telephone customer service representative, or telemarketing representative required. Direct experience in a telehealth support function preferred.Good communication skills via telephone with members, customers, peers and superiorsMandatory Skills:With Basic Competency Level in the ff :Excellent interpersonal skillsAbility to understand and interpret policy provisions.  Product knowledgeTyping SkillsProblem Solving SkillsProficient computer skillsDemonstrates empathyWith Moderate Competency Level in the ff.:Strong member advocate: willing to go above and beyond normal responsibilities to provide the best service possibleAbility to assist member in navigating the healthcare system and community-based resourcesCulturally sensitive and competent for assigned membershipStrong organizational skills; ability to multi-task and be nimbleAbility to work remotelyAbility to determine when to escalate issues appropriately and in a timely mannerRoles & Responsibilities:May work in multiple products receiving inbound calls from members, physicians, clients and others toprocess requests per Sagility LLC policies and guidelinesMay work in multiple products conducting outbound call projects to members for enrollment purposes,customer satisfaction surveys, and other outbound projectsRoutes messages to appropriate nurse and makes pertinent notes in patient charts when necessary.Ensures that notes are clear and timelyUses applications according to policies and guidelines to ensure quality delivery of services.Maintains a mutually effective working relationship with callers, physician offices, clients, teammembers, supervisors, and internal customersMaintains confidentiality of all patients according to HIPAA standards.Collects and validates patient demographic information including insurance type and patient contactinformationObtains pre-certification or authorization numbers if necessary for referralRegular, reliable attendance and timelinessOther duties as assignedThe above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.Salary: $17.00 hourly Sagility Offers Competitive Benefits Including:MedicalDentalVisionLife InsuranceShort-Term and Long-Term DisabilityFlexible Spending AccountLife Assistance Program401K with employer contributionPTO and Sick TimeTuition ReimbursementJoin our team, we look forward to talking with you!An Equal Opportunity Employer/Vet/DisabilityLocation:Work@Home USAUnited States of America