Director, Marketplace Planning

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The Director, Marketplace Planning runs the operating system for Marketplace.This leader ensures strategic priorities translate into coordinated execution, clear ownership, transparent progress, and predictable delivery across Marketplace Verticals (Air, Hotel, Ground), Marketplace Value, Platform & Delivery, and Engineering.This role is accountable for execution discipline, governance, prioritization frameworks, and delivery transparency — enabling Marketplace to operate as one coordinated system rather than independent functional teams.This is a high-impact leadership role requiring strong strategic judgment, operational rigor, executive presence, and the ability to influence across senior stakeholders.What You'll DoOwn the Marketplace Operating SystemDesign and run the Marketplace operating cadence (QBRs, product reviews, roadmap syncs, 180-day planning)Establish and maintain governance frameworks for prioritization, intake, and decision‐makingEnsure every initiative has clear ownership, defined success metrics, and aligned sequencingMaintain decision logs and accountability mechanisms across teamsDrive Roadmap Integrity & Delivery OversightMaintain a consolidated Marketplace roadmap across Verticals, Value, Platform, and EngineeringTrack progress against 180-day commitments and surface risks earlyFacilitate tradeoff discussions and escalation forums when priorities conflictEnsure cross-team dependency clarity and delivery alignmentLead Initiative Intake & Prioritization DisciplineOwn intake for new ideas, issues, executive asks, and cross‐functional requestsFacilitate prioritization tradeoffs with Marketplace leadershipPrevent scope creep and initiative sprawl through structured frameworksEnable Strategic Transparency & CommunicationDevelop and drive internal Marketplace communications strategyProvide consistent executive reporting on roadmap progress and delivery healthSupport senior leadership decision‐making with clear data and tradeoff framingBuild Operational InfrastructureEstablish performance dashboards and KPI tracking disciplineDrive operational tooling and reporting hygiene across MarketplaceContinuously improve planning, forecasting, and execution frameworksWhat We're Looking For10+ years in product operations, strategic planning, program leadership, or chief of staff roles within complex, cross‐functional organizationsProven ability to design and scale operating models in matrixed environmentsStrong executive presence with ability to influence senior leaders without direct authorityExceptional structured thinking and prioritization skillsExperience driving roadmap governance across product and engineering organizationsData‐driven mindset with comfort operating at both strategic and tactical levelsAbility to manage ambiguity and create clarity in complex systemsExperience in marketplace, platform, or multi‐sided ecosystems preferredWhy This Role MattersMarketplace Planning ensures Marketplace moves with clarity, discipline, and speed. Without this function, strategy fragments, priorities drift, and delivery slows.This role enables Marketplace to execute as a unified, high‐velocity system.LocationChicago, Illinois, United StatesThe US national base salary range for this position is from$130,200.00 - $241,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance and is also eligible for awards under our Equity Incentive Plan.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3D&portalid=66)All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).#J-18808-Ljbffr