Sales Administrative Assistant

Winco is a proudly American, veteran- and family-owned power generation manufacturer dedicated to becoming a major player in the industry by exceeding customer expectations and fostering opportunities for our team. Located just 30 minutes from Mankato, we offer a collaborative environment where innovation meets reliability in designing and producing high-quality generator sets.PRIMARY RESPONSIBILTIES Under the supervision of the Sales Manager the Sales Admin Assistant will assist the Account Management team with current dealer development, all order entry accuracy, and overall customer satisfaction. The Sales Admin Assistant will routinely follow up on orders, shipments, and logistics while also working on various projects to ensure transactions and company processes run smoothly. JOB INTERACTIONS AND INTERFACEThis role interacts with internal staff in all departments as necessary. DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONSManage current dealer portfolios. Enter, or ensure all customer quotes and orders are placed in EpicorAssist Account managers with order entry and customer service to customers Maintain positive relationships with customers; act as their point of contact and handle customers' individual needsManage all customer open orders from point of entry to deliveryProvide dealer feedback and make recommendations on where to take actionEnsure all deadlines are met and orders entered accurately Follow up with orders, shipments, and logisticsResolve conflicts and provide solutions to customers in a timely mannerContact existing customers to discuss needs and facilitateOther duties as assigned