Associate Manager, Artist Relations

Associate Manager, Artist Relations Minted is seeking an empathetic, highly organized people and operations manager for our Associate Manager, Artist Relations role on the Artist Relations team. This role will lead our Community Support team and manage our Artist Challenge program. The Artist Relations team supports, engages, develops, and retains Minted’s talented community of artists, which is the soul of the company and core to our mission. You Will Lead, develop, and motivate a small but high‑performing Community Support team that is on the front line of supporting our artists. Project manage our detailed Artist Challenge calendar between cross‑functional teams. Maintain project plans, using tools to automatically keep all teams informed of status, action items, blockers, dependencies, and deadlines. Manage escalated, sensitive cases that require special care and consideration. Ensure that our Support team meets very high standards for responsiveness to artists and quality of support. Analyze artist data, conduct detailed root‑cause analysis, and communicate artist feedback cross‑functionally. Develop solutions and determine the right channels to address artist feedback. Develop strategies and tools that help us scale to provide outstanding support to a growing community of artists. Monitor and manage Support team metrics and artist feedback. Be an internal advocate for artist needs and product requests across merchandising, brand, marketing, product management, and engineering teams. Develop programs that increase artists’ engagement with Minted and each other in our online community. Design onboarding content and automated communications that encourage new artists to try out the Minted community and participate in their first few design or art competitions. Manage all recurring artist communications, such as Design Challenge emails, announcements, individual updates about artists’ work, and act as the conduit between Minted and our artists for business updates. You Are Passionate about design, art, or other creative fields, and are excited about Minted’s mission of supporting independent artists. Resilient, positive, and solution‑oriented, even when faced with challenges. Extremely detail‑oriented, with impeccable follow‑through. A fan of process design and using data and community feedback to continuously improve processes. A critical thinker and creative problem‑solver. Not afraid to roll up your sleeves and work on tactical details, in addition to big‑picture thinking. A proven people manager who takes great pride in developing and coaching their team. You Have A Bachelor’s degree or equivalent work experience. 3-5 years of business experience, preferably in an external‑facing customer service, community management, or client service role. Exceptional written and verbal communication skills. Experience with Excel or Google Sheets is required. Experience with HTML and CRM tools (Salesforce, Zendesk, etc.) is strongly preferred. Experience with project management tools (Asana, Wrike, Monday, etc.) strongly preferred. Experience with design software (e.g., Adobe Photoshop and Illustrator) is a plus. Compensation The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Minted utilizes a market‑based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area: San Francisco, CA In‑Office – $92,394 – $121,267 Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs. This role is eligible for stock options. Benefits Benefits will be effective on the first of each month following your initial hire date. Medical, Dental, and Vision Benefits Employer Funded Health Savings Account 10 Paid Holidays Paid Time Off and Sick Leave Paid Parental Leave Monthly Gym/Wellness Reimbursement 401(k) retirement savings plan Employer Funded Commuter Benefits Employee Discount Friends and Family Discount Equal Employment Opportunity Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E‑verify program. #J-18808-Ljbffr