Technical Program Manager - IT

Technical Program ManagerWe are seeking a Technical Program Manager (TPM) to drive the delivery of cross-functional technology programs that power our retail business spanning eCommerce, supply chain, store systems, and enterprise technology. As a TPM, you will own programs end to end: partnering with engineering, product, and business stakeholders to define scope and plans, driving execution across multiple teams, managing risks and dependencies, and communicating status and outcomes to leadership.This is an on-site position located in Springfield, MO. Remote work is not an option for this position.Essential Job FunctionsOwn end-to-end delivery of technology programs and projects across technology and business functions, from initiation through launch, ensuring they deliver measurable business valueDevelop and maintain integrated program plans, including scope, schedules, milestones, resourcing, and success criteria, using the methodology best suited to the work (Scrum, Kanban, Lean, or iterative Waterfall)Drive cross-functional execution across engineering, infrastructure, QA, and business teams, removing blockers and keeping teams aligned on priorities and commitmentsProactively identify, track, and mitigate risks, issues, and cross-team dependencies; escalate with clarity and drive escalations to resolutionEngage with engineering teams on technical trade-offs, understanding software architecture, integrations, networking, hardware, and infrastructure implications of program decisionsEstablish and report program health metrics; deliver clear, concise written and verbal status communications to stakeholders and leadership, including presentations to large groupsSupport portfolio-level planning by contributing to prioritization, estimation, scheduling, slotting, and resourcing of projectsTrack program budgets, monitor actuals against plan, and communicate financial status and impacts to leadershipFacilitate key program meetings and working sessions — planning, retrospectives, cross-team syncs, and decision-making forums — with strong facilitation and mediation skillsChampion Agile, Lean, and DevOps best practices within your programs, and contribute to continuously improving project management processes across the technology organizationPartner with technology and business leadership to adapt plans when priorities shift, recovering programs from impacts while protecting business outcomesEnsure quality is built into delivery by coordinating with QA on test strategy, release readiness, and launch criteriaCoordinate third-party vendor participation in program delivery, including tracking dependencies, deliverables, risks, issues, and timely resolution of blockersDrive engineering and operational readiness across large technology programs by ensuring architecture, dependencies, environments, security, testing, observability, release readiness, and production support needs are identified, tracked, and completed before development and deployment milestonesDrive programs through architecture and technical governance reviews (e.g., ARB), ensuring designs are reviewed, approved, and aligned with enterprise standards before implementationSelect and apply the right tools and techniques for each program's characteristics, focusing on outcomes over processContribute to improving project and program management best practicesMentor peers and share best practicesSkills/Education/Knowledge/Experience/AbilitiesRequired:Bachelor's degree in any field, or equivalent practical experience; a degree in Computer Science, Engineering, Information Systems, or a related technical discipline is a plus5+ years of technical program or project management experience delivering cross-functional technology initiativesExperience delivering programs using multiple methodologies, including Agile (Scrum, Kanban) and Waterfall/hybrid approachesWorking knowledge of software application development concepts and the software development lifecycleWorking knowledge of information technology concepts including networking, hardware, and infrastructureFamiliarity with quality assurance concepts and practices, including testing and release managementExperience managing program risks, dependencies, and stakeholder escalations across concurrent workstreamsExperience driving engineering readiness, operational readiness, vendor coordination, and technical governance activities across complex technology programsExperience tracking program budgets and communicating financial impactsProficiency with program management tools (e.g., Jira, Confluence, Smartsheet, Azure DevOps, or similar)Excellent written and verbal communication skills, with the ability to communicate clearly with both technical and non-technical audiences and present comfortably to large groupsStrong facilitation, mediation, and relationship-building skills; proven ability to lead through influence using sound judgment, trustworthiness, and candorAdvanced planning, organizational, problem-solving, and decision-making abilities in a dynamic, collaborative environmentProven track record of serving internal stakeholders and driving successful project outcomesDesired:Experience in retail store operations, eCommerce, omnichannel, or supply chain technologyExperience with scaled delivery frameworks and practices such as SAFe, DevOps, and ITILExperience contributing to Agile transformation, organizational change management, or process improvement initiativesPMP, CSM, SAFe, or equivalent certificationExperience in the automotive aftermarket, auto parts or retail industryO'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.Total Compensation Package:Competitive Wages & Paid Time OffStock Purchase Plan & 401k with Employer Contributions Starting Day OneMedical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)Team Member Health/Wellbeing ProgramsTuition Educational Assistance ProgramsOpportunities for Career GrowthO'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.