Manager

Nurse ManagerThe Nurse Ambulatory Manager is responsible for the administrative, clinical, and operational oversight of assigned ambulatory within the OBGYN practice areas. This role provides leadership and direction to nursing and clinical support staff to ensure the delivery of safe, high-quality, patient-centered care in alignment with Boston Medical Center's mission and values.The Nurse Ambulatory Manager collaborates with physician leadership, practice operations leadership, and nursing administration to optimize clinic flow, workforce performance, patient outcomes, and the patient experience. The manager promotes a culture of safety, equity, service excellence, and continuous improvement while ensuring compliance with regulatory standards and institutional policies.The Nurse Ambulatory Manager is accountable for clinical quality, patient safety, staff development, regulatory readiness, operational efficiency, and fiscal stewardship within the ambulatory setting.Position: Nurse ManagerDepartment: OBGYNSchedule: Full TimeEssential Responsibilities/Duties:Clinical Quality and Patient SafetyPromotes a culture of patient safety and high reliability within the clinical team.Ensures compliance with nursing standards of practice, regulatory requirements, and institutional policies.Monitors quality indicators, safety events, and patient outcomes to identify opportunities for improvement.Leads quality improvement initiatives to enhance patient outcomes and clinical reliability.Collaborates with physicians, advanced practice providers, and interdisciplinary teams to optimize patient care delivery.Patient Experience and Service ExcellencePromotes a patient-centered culture that prioritizes respectful, compassionate, and equitable care.Ensures staff deliver care aligned with BMC service standards and patient experience expectations.Promotes effective communication practices with patients and families.Addresses patient concerns and service recovery issues in a timely and professional manner.Ensures culturally responsive care for the diverse populations served by Boston Medical Center.Leadership and Workforce ManagementProvides direct leadership and supervision of nursing and clinical support staff within the ambulatory practice.Recruits, hires, trains, and retains high-performing clinical staff.Conducts performance evaluations, coaching, and professional development activities.Addresses performance concerns through progressive discipline in accordance with BMC policies.Develops staffing plans and schedules to meet operational needs and patient demand.Promotes a culture of accountability, collaboration, and professional growth.Facilitates daily clinical huddles and team communication to support safe and efficient clinic operations.Ambulatory Operations ManagementOversees clinic readiness including staffing, equipment, supplies, and exam room availability.Monitors clinic throughput, patient flow, and scheduling efficiency.Collaborates with operations leadership to improve access and clinic performance.Identifies workflow inefficiencies and implements process improvements.Supports implementation of new clinical initiatives, programs, and operational changes.Financial and Resource StewardshipAssists in managing labor resources, staffing productivity, and scheduling efficiency.Monitors operational expenses and resource utilization.Participates in budget planning and variance management as requested.Identifies opportunities for operational efficiencies while maintaining high standards of patient care.Regulatory Compliance and Survey ReadinessMaintains compliance with standards from regulatory agencies including The Joint Commission and Massachusetts Department of Public Health.Ensures staff adherence to institutional policies, procedures, and clinical protocols.Supports infection prevention, patient safety, and environmental safety initiatives.Maintains documentation and competency standards required for regulatory compliance.Communication and CollaborationPartners with physician leadership and practice administrators to support clinic operations.Communicates effectively with nursing leadership and hospital administration.Participates in committees, performance improvement initiatives, and institutional programs.Serves as a liaison between nursing staff and leadership.Supervisory ResponsibilitiesDirectly supervises clinical staff including: Registered Nurses, Licensed Practical Nurses (if applicable), Clinical support staff (if applicable).Job RequirementsEducation:Required: Bachelor of Science in Nursing (BSN) required.Preferred: Masters degree in Nursing, Healthcare Administration, Public Health, or related field.Certificates, Licenses, Registrations Required:Current Registered Nurse license in the State of Massachusetts.Current Registered Nurse (RN) license in the State of Massachusetts in good standing.Basic Life Support (BLS) certification through the American Heart Association (or equivalent) required upon hire and maintained throughout employment.Preferred: Certification in Ambulatory Care Nursing (RN-BC) certification preferred. Certification in Nurse Executive (NE-BC/NEA-BC) or other relevant nursing leadership certification within 1 year of hire.Experience:Required: Minimum of five (5) years of clinical nursing experience. Minimum of one year in a leadership role. Demonstrated leadership supervisory experience. Strong interpersonal communication and organizational skills. Demonstrated experience using process improvement methodologies to evaluate workflows, improve operational performance, and enhance patient care outcomes. Experience with structured improvement frameworks such as Lean PDSA or similar methodologies preferred. Experience with quality improvement, regulatory readiness, and healthcare operations. Ability to interpret and utilize healthcare analytics and operational data to inform decision-making, monitor clinical performance metrics, and drive quality improvement initiatives.Preferred: Prior ambulatory nursing leadership experience. Experience managing multidisciplinary teams in an ambulatory clinical setting. Technical proficiency with healthcare information systems and data tools including electronic health records, reporting platforms, and clinical documentation systems used to support ambulatory care operations. Strong analytical problem-solving and systems-thinking skills with the ability to translate operational and clinical data into actionable improvement strategies. Multilingual skills reflecting the patient population served by Boston Medical Center.Knowledge and Skills:Strong leadership and team management skillsClinical judgment and patient safety focusOperational and systems thinkingEffective communication and conflict resolution skillsData-informed decision makingCommitment to equity and culturally responsive careCompensation Range: $97,500.00-$141,500.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes but is not limited to benefits (medical, dental, vision, pharmacy), discretionary annual bonuses, and merit increases. Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.Note: This range is based on Boston-area data and is subject to modification based on geographic location.Equal Opportunity Employer/Disabled/VeteransAccording to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications or apps. Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.