Growth Customer Success Associate

About FlowcodeFlowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.The RoleThis isn't a "check in quarterly and hope for the best" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.Part strategist. Part operator.You'll Thrive Here If YouHave managed a scaled book of business and know how to prioritize ruthlesslyAre obsessive about signals and move fast on them - health scores, engagement dips, low adoption Have saved accounts others would have let churnCan build and optimize automated email workflows and actually measure whether they workRamp fast on new tools and don't need hand-holdingBuild trust with customers quickly and keep itWhat You'll OwnFull lifecycle management for a scaled portfolio from onboarding through renewalProactive outreach and issue resolution tied to health scores and adoption signalsAutomated workflows that drive product education and value realizationEarly churn detection and recovery playsUpsell and cross-sell pipeline in partnership with SalesInternal voice of the customer, always surfacing insights to Product and GTM teamsWhat You Bring1-3 years in Customer Success or Account ManagementProven track record managing a high-volume book of businessHubSpot or equivalent CRM experienceStrong written communicator with sharp analytical instinctsComfortable in a fast-paced, figure-it-out environmentThis is an in-office role at our beautiful offices in Soho, NYC.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $65k-$75k OTE plus equity.