Senior Director Cash Application

At SCP Health, What You Do MattersAs part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.Why You Will Love Working Here Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation. Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.ResponsibilitiesTo successfully execute this high-level strategic and operational mandate, focus on these four pillars: Strategic Integration & OversightAct as the primary liaison for banking partners to optimize lockbox services, reduce merchant processing fees, and ensure straight-through processing (STP) rates are high.Lead the integration of ERP systems (like SAP, Oracle, or Workday) with banking APIs to automate the flow of ERA/EFT data, reducing manual intervention. Operational Excellence Standardize the enrollment process for ERA/EFT to move away from paper checks. Implement automated workflows for unapplied cash to ensure credits are cleared within a 24–48 hour window.Establish strict internal controls for refund processing to prevent leakage and fraud. Use a dedicated research team to tackle aged "mystery" payments that stall month-end closing. Global Workforce ManagementBalance your onshore team’s focus on high-complexity research and stakeholder relations with your offshore partner’s focus on high-volume, repetitive posting and data entry.Implement a robust Quality Assurance framework. Perform weekly audits on offshore output to ensure compliance with SOC1/SOC2 standards and internal SLAs. Continuous ImprovementKPI Tracking: Monitor Day Sales Outstanding (DSO), turnaround time for unapplied cash, and auto-post percentages.Strategic Roadmap: Shift the department from a "processing center" to a "value-add center" by using cash data to provide real-time liquidity insights to the Senior LeadersLeadership, Strategic Direction, and Business ImpactProvide leadership and strategic direction on all Cash Application and Management activities, including oversight of day-to-day operations, banking oversight, integration management, and strategic direction.Direct operations and activities within Cash Applications and Management, including payment posting, web access, ERA/EFT enrollments, payments research, quality assurance/auditing, unapplied cash, refund processing. Provide leadership and oversight to both onshore and offshore staff. Impact to company performance and external clients for, revenue accruals compliance and successStrategy ImplementationAbility to leverage people, processes and technology to drive efficient workflow processesProduction/inventory of all service lines and workflow processesAccuracy/Compliance - Edit/Audit management for all service lines and workflow processesMaintain relationships with third-party vendors including offshore global partners, and multiple banking institutions.Global vendor management oversightKnowledge, Skills, And AbilitiesStrong analytical, critical, thinking and problem-solving skills. Self-Motivated, well organized and able to plan and manage multiple priorities.Financial AcumenAbility to analyze financial data, trends to maximize cash optimization.Extensive knowledge of revenue cycle processes as a whole to maximize efficiency and effectiveness of cash posting strategies and workflows.Adaptability: Able to adapt to changes in technology, regulations and business process and protocols to ensure cash application processes remain effective and compliant. Industry expert in best practice cash application methodologies and strategies.Advanced analytical and problem solving skills in highly complex environmentsStrategic Foresight and Planning - Forward thinking with the ability to strategize and optimize automation workflows and innovative processes.High Autonomy, strategy and critical thinking.EDUCATION (Required And/or Preferred)High School Diploma Required/Professional degree and or equivalent experienceBachelor's Degree, preferredField Of StudyBusinessHealth related fieldWork Experience/Qualifications8+ years of leadership experience required8+ years of strategic direction/planningExperience partnering with global vendor management teams including oversight of off-shore operationsCompliance audit oversight and experience in a complex, global environmentExperience managing a team of 4+ on shorePRIMARY LOCATION:Dallas, TXPay Range83,645.00 - 123,816.00 USD annuallyThis range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.Visit our website for further information. https://myscpbenefits.com/Login name: corp-guestPassword: weheal