IT Technician I

*Overview* We are seeking motivated and customer-focused individuals to join our Technical Support team. In this role, you will provide first-level technical support to internal employees, assisting with system access, reservation support, and application-related questions. This is an excellent opportunity for candidates looking to begin a career in IT and technical support in a collaborative, fast-paced environment. *Key Responsibilities*

• Provide first-level technical support to internal staff members
• Assist with:
• Reservation-related issues
• Application and system questions
• New hire access requests
• Handle inbound phone support and email communication
• Transfer external callers to the appropriate department when necessary
• Utilize Microsoft Teams for internal communication and collaboration
• Maintain professionalism and excellent customer service while troubleshooting basic technical issues

*Training*

• Comprehensive paid training program lasting approximately 4 weeks
• Candidates with strong technical aptitude may begin taking supervised calls within 2 weeks
• Training includes:
• Introduction to company systems and applications
• Shadowing experienced team members
• Hands-on learning and live support practice

*Qualifications/Experience*

• Entry-level IT experience preferred (0–1 year)
• Customer service experience is a plus

*Education*

• High school diploma or equivalent required

*Skills & Qualifications*

• Basic proficiency with Microsoft Office Suite
• Strong customer service mindset and communication skills
• Ability to learn technical terminology and new systems quickly
• Comfortable using technology and navigating applications
• Familiarity with commonly used apps and social media platforms is a plus
• Ticketing system experience is not required
• Willingness to learn, grow, and excel in a technical support environment