Quality Assurance/Business Analyst (Carmel, IN)

Business Analyst/Quality Assurance (Carmel, IN) SummaryWe are looking for a motivated self-starter to join our team as a Quality Assurance Business Analyst. You’ll be working with our QA team to test development changes, and our BA team to investigate issues reported by clients, provide end-user training where needed, and write documentation. It would be helpful to have background knowledge in health insurance and/or Software as a Service (SaaS), although this is not a requirement. The best candidate will be a team player who is enthusiastic and loves to learn!Applicant must be located in the greater Indianapolis area and able to commute to our Carmel, IN office.Business Analyst Responsibilities Include But Not Limited ToDocument and track change requests in the IT ticket systemTesting of new system releases and patchesDocument changes to systemWork with development team to design user-friendly software solutionsAssist with implementation team to manage projects as neededProvide customer support and end-user training as neededTroubleshooting of claims processing and system issuesDocument proceduresProvides analysis, definition, and direction to computer applications related development and maintenance activitiesEnsures correct business functionality, requirements, and industry standards are addressed within the software applicationRegular and predictable attendance is an essential function of this jobBusiness Analyst RequirementsBachelor’s degree or higher - preferredExperience working in medical claims processing, medical coding, or software configuration - preferredEnthusiasm for learning new things and a willingness to become a subject matter expert in SpyglassExcellent communication skills (written and verbal)Ability to calculate accumulators involved in claims processing, such as different out of pocket and coordination of benefit methodologiesPhysical Requirements - Extended periods of sitting/standing. Extensive keyboarding.Work Schedule - Full time. Monday – Friday, 8:30am - 5:30pm. Flexible/hybrid schedules available with the potential to work from home occasionally after demonstrated performance. Must be located in the greater Indianapolis area and able to commute to our Carmel, IN office.Competitive Benefits And Compensation Package 12 paid holidaysPaid Time Off (PTO)Pro-rated during first year of employment15 days of PTO provided in the next calendar year!3 days paid bereavementUp to 20 days paid jury leave Medical, dental, and vision insurance, with option for dependent coverageCompany-paid basic life, short-term disability, long-term disability, and AD&D insurance401k with employer matchTuition reimbursement programCareer development opportunitiesReferral bonus for all successful full-time referrals Annual opportunities for increasesPay - Salary for this position is $70,000 annually. Salary offered dependent on skills, experience, education, location and other business factors.Our CultureBeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees’ successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.Our culture focuses on three core values:Collaboration: working together across 31 locations to achieve the best for the company and our clientsDedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues Integrity: doing what we say we will do. Upholding strong ethical and moral principlesADA & EEOReasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.