Hospitality Specialist - Front Desk

Were looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners and guests Youll be corresponding with guests through email over the phone and in person If youve worked in the hospitality industry before we definitely want to talk to you Below are just some of the benefits youll receive Competitive pay Paid time off Career growth Medical Dental Vision insurance 401k Enthusiastic team environment Travel Perks to all our Resort locations Opportunity for career advancement in a fast paced growth oriented Organization We are currently seeking a Hospitality Specialist to join our team at Ocean Pines Resort a 35 unit timeshare resort in Outer Banks Duck NC The Hospitality SpecialistFront Office represents the first point of contact with our guests and handles all stages of their stay Principal Duties and Responsibilities Responsibilities listed may not apply to all locationsIs responsible for the efficient and courteous operation of the front deskIs responsible for checking guests inout most efficiently and courteouslyCollect balances and post appropriate room chargesAnswers and transfers all calls from the switchboard using proper telephone etiquetteAnswers guest questions about local restaurants and attractionsMakes courtesy calls and follow up calls to all guests issuesSends confirmation letters to ownersguestsCoordinates with all other departments to ensure a smooth response to guests requestsProcesses all incoming revenue from all departments dailyOpens and closes the credit card machines and cashier audit reportsBalances out cash drawer processes advance deposits when making reservations collects money and posts the transactions from other departmentsOrders office supplies as neededPrepares night audit dailyEnters maintenance and service requests in SPI promptlyMakes reservations most courteously and efficientlyMakes room moves and stay over requests for guests as needed to ensure guest satisfactionRuns reports and corrects errors before the guests check inPerforms any other inventory management changes as directed by the supervisor or managerPrepares check in packets for the upcoming weekMakes rental calls to notify owners whether their villa rented or notResponds to online reviewsReconciles rentals for the previous monthChecks online travel agents for rental inboundsMakes daily post office and banking runsBlocks RCI points for unpaid accountsManages RCI banking membership changes and cancellationsAll other duties as assigned by managementGeneral Statement Performs the job assigned complying with Company policies and procedures business code of ethics FLSA regulations and all applicable laws as well as ensuring confidentiality reliability quality and productivity Job Requirements Education Essential Training Certifications and Experience High School Diploma GEDExperience or comparable knowledge in the ResortHotel industry; Timeshare knowledge is preferredSkills Knowledge and Abilities Basic computer skillsClose attention to detailExcellent Customer Service skills with the ability to work under pressureBilingual is a plusActive listener with the ability to solve problemsAbility to Work with minimal supervisionExcellent verbal and written communication skillsFlexible schedule Ability to work evenings holidays and weekends are a mustShift Additional hours may be necessary to cover shifts and meet deadlines Regular Hours and Weekend