Customer Success Manager (Facebook Group)

About ZabotaZabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We specialize in helping high-growth U.S. brands build elite, remote-first teams. Our mission is clear: Connect world-class talent from LATAM, Europe, and beyond with the most ambitious companies in the world.About Our ClientOur client is a fast-growing Facebook Group marketing agency helping businesses generate leads and grow communities through social media strategy and engagement. They currently manage 300+ active clients through a pod-based remote team structure.About the RoleThis is a high-level, strategic Customer Success Manager role where you will act as the face of the company for a portfolio of clients.You will oversee approximately 70 clients initially, this is not a hands-on campaign execution role — the operational work is handled by Project Managers, Account Managers, and Copywriters within your pod.Your role is to lead strategy, maintain strong client relationships, ensure campaigns stay on track, and keep internal teams aligned and accountable.Your day will typically be split between:Client-facing responsibilities such as onboarding calls, monthly strategy meetings, reporting calls, and handling escalations.Internal leadership responsibilities including managing Project Managers and Account Managers, reviewing strategy, monitoring delivery quality, and ensuring smooth execution across your team.The ideal candidate is highly proactive, organized, communicative, and confident managing both people and clients in a fast-paced agency environment.ResponsibilitiesOwn strategy and client success for a large portfolio of Facebook Group marketing clients.Lead onboarding calls, monthly strategy meetings, and client check-ins.Act as the strategic point of contact and trusted advisor for clients.Oversee internal pod performance and ensure campaigns are executed properly.Work closely with Project Managers and Account Managers to improve campaign quality and client retention.Monitor Slack channels and respond quickly to escalations or client concerns.Review campaign content and overall client experience.Help drive referrals, reviews, upsells, and retention.QualificationsExperience in Customer Success, Account Management, or Client Services within a marketing agency or service business.Strong communication and relationship-building skills.Experience managing teams or cross-functional workflows.Understanding of social media marketing or online communities.Highly organized with strong attention to detail.Comfortable handling high client volume in a fast-paced environment.Proactive mindset with strong ownership and accountability.Offer DetailsRemote (U.S. or Canada preferred)Full-time core schedule aligned with EST hours$85,000 USD base salaryQuarterly churn bonusesUpsell commissionsTop performers can earn $120K–$140K+KPIsPortfolio churn below 6%Monthly client meetings and reports completed on timeFast client response timesCampaign lead generation targetsUpsells, referrals, and retention metricsHiring StepsInitial Zabota ScreeningClient InterviewPractical Task or Second Stage InterviewOffer