Renewal Specialist

Renewal Specialist The Renewal Specialist is responsible for protecting and growing recurring revenue through the timely and accurate renewal of OEM hardware and software maintenance contracts and SaaS subscription agreements. This role manages the end-to-end renewal lifecycle for an assigned portfolio of customers, partnering closely with Sales, Customer Success, and internal operational teams to ensure high renewal rates, customer satisfaction, and forecast accuracy.The Renewal Specialist serves as a trusted partner to customers and internal stakeholders by proactively managing upcoming expirations, preparing and delivering renewal quotes, addressing pricing and contract questions, and supporting renewal and expansion opportunities.Key Outcomes & Success MetricsMaintain high on-time renewal execution and renewal ratesMinimize churn and revenue erosion across assigned accountsDeliver accurate and timely renewal quotes and proposalsMaintain clean, accurate renewal pipeline and activity data in SalesforceDuties/ResponsibilitiesRenewal Lifecycle ManagementProactively manage the renewal lifecycle for assigned accounts, beginning 90120 days prior to contract expirationMonitor and manage a pipeline of expiring OEM maintenance and SaaS subscription agreements to ensure timely renewal executionIdentify renewal risks early and coordinate with internal teams to mitigate churnQuoting, Pricing & Contract SupportValidate and process customer renewals, ensuring booking accuracy and compliance with established documentation and approval standards.Prepare, deliver, and manage accurate renewal quotes and proposals in accordance with customer, partner, and OEM termsRespond to customer and partner inquiries related to pricing, coterming, reinstatements, and contract structureAssist with renewal negotiations in alignment with company pricing guidelines and approval processesRevenue Protection & GrowthProtect existing maintenance and subscription revenue by reinforcing pricing discipline and minimizing unnecessary margin erosion during the renewal process.Support expansion opportunities by partnering with Sales and Customer Success as appropriateCross-Functional CollaborationPartner closely with Sales, Customer Success, Finance, and Operations to ensure a seamless renewal experienceServe as a primary point of contact for assigned clients, resolving inquiries independently and escalating to internal or external teams when needed to ensure prompt resolution. Further escalating operational risks or transaction blockers to Renewal Manager as appropriate to ensure timely resolution.Cultivate vendor relationships to improve communication, secure competitive pricing, and expedite special pricing or deal registration requests.Partner with Accounts Receivable to help manage invoice aging and resolve outstanding payment issues for assigned accounts.Collaborate with Accounts Payable to investigate and resolve held bills, ensuring timely payment processing and maintaining vendor satisfaction.Provide end-to-end operational support throughout the quote-to-cash cycle, ensuring accuracy, efficiency, and alignment with client expectations.Engage internal and external support teams to resolve customer questions or issues impacting renewal outcomesSystems, Data & ForecastingAccurately document all renewal activity, customer communication, quotes, and outcomes in SalesforceMaintain organized records of past quotes and renewals to support quoting and forecastingMaintain disciplined Salesforce updates and renewal forecasting hygiene to support revenue visibility and predictability.Leverage historical renewal data and trends to inform pricing decisions and renewal planningContinuous ImprovementContribute to process improvements that increase renewal efficiency and customer satisfactionEducation and ExperienceBachelor's degree preferred, or equivalent relevant experience23 years of experience in Sales Support, Renewals, Customer Operations, or a related roleExperience in the technology industry (OEM hardware, software, SaaS, or subscription-based models preferred)Knowledge, Skills, & AbilitiesProven ability to work in a high-volume, fast-paced renewal or sales environmentStrong written and verbal communication skills with the ability to clearly articulate pricing, terms, and next stepsExcellent organizational, time management, and multitasking skillsStrong analytical and mathematical aptitude, including the ability to calculate margins using cost-plus, list-based, and flat GPM% modelsAbility to work independently while collaborating effectively with cross-functional teamsExperience using Salesforce or similar CRM systems (required)Moderate proficiency in ExcelDetail-oriented with a strong focus on accuracy and follow-throughCustomer-focused mindset with the ability to maintain professionalism in sales-centric environmentsStrong work ethic and commitment to a positive, balanced work environment$75,000 - $100,000 a yearThe compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.Why AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross-department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include:Medical, Dental, and Vision Insurance401(k)Paid company holidaysPaid time offPaid parental and caregiver leavePlus more! See benefits https://www.aheadbenefits.com/ for additional details.Use of AI:We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.