Operations Site Manager - Janitorial

Operations ManagerBring the Verde Vibes to LifeAt Verde, we believe every team member is a Custodian first. Whether you're leading operations, supporting a client, or rolling up your sleeves alongside the team, we show up with accountability, teamwork, and pride in the work we do. That shared mindset is what fuels our culture - the Verde Vibes.We're looking for an Operations Manager who thrives in fast-paced environments, leads with positivity, and is passionate about creating exceptional experiences for both employees and customers. This Operations Manager role is responsible for overseeing day-to-day execution across assigned customer accounts while driving service excellence, safety, sustainability, employee engagement, and customer satisfaction.If you're a hands-on leader who values people, purpose, and performance, we'd love to meet you.What You'll DoSafety: We are stewards of your mental and physical well-beingIdentify, address, and mitigate safety hazards and operational risks across assigned sitesConduct regular safety inspections and implement corrective actions when neededInvestigate incidents, accidents, and near-misses with timely follow-up and documentationReinforce safety awareness, accountability, and training across teamsEnsure proper PPE usage and compliance with safety protocolsMaintain working knowledge of janitorial tools, equipment, and cleaning materialsSustainability: We prioritize eco-friendly solutionsSupport and promote environmentally responsible cleaning practicesEducate team members and stakeholders on sustainability initiatives and green cleaning standardsPartner with vendors to encourage eco-friendly products and servicesIdentify opportunities to improve efficiency and reduce environmental impactStay informed on industry-leading sustainable cleaning methods and productsSocial Impact: We elevate diversity and give back to our communitiesFoster an inclusive, respectful, and team-oriented workplace cultureEncourage participation in volunteer and community engagement initiativesLead by example by modeling Verde's Mission, Vision, and Core ValuesPromote diversity, equity, and inclusion in daily operations and team interactionsAwesomeness: We bring Verde Vibes to lifeDeliver exceptional customer service through responsiveness, communication, and follow-throughBuild strong relationships with clients to ensure long-term satisfaction and retentionCoordinate daily operations, schedules, priorities, and staffing needsSupervise, coach, and support team members to achieve operational goalsMonitor service quality and ensure alignment with company standards and scope of workDrive employee engagement through recognition, collaboration, and team supportPerform additional duties as assignedThe Operations Manager plays a critical role in ensuring operational consistency, developing high-performing teams, and maintaining strong client partnerships that support long-term success.What Success Looks LikeAs an Operations Manager, you'll help drive success in the following areas:Financial Performance - Maintaining budget adherence and operational efficiencyEmployee Satisfaction (ESAT) - Building engaged, motivated, and supported teamsCustomer Satisfaction (CSAT) - Delivering exceptional service and issue resolutionQuality & Compliance - Ensuring consistent service standards and inspection performanceSafety - Promoting proactive risk prevention and EHS complianceWhat You BringMinimum of 2 years of progressive operations experience, preferably in janitorial, facilities, or service-related industriesMinimum of 2 years of supervisory experience managing direct reportsStrong organizational, problem-solving, and time management skillsAbility to manage multiple priorities in a fast-paced environmentExcellent communication and customer service skillsProficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)Physical RequirementsAbility to perform physical activities required for operational oversight, with reasonable accommodations availableFrequent walking and use of hands for handling tools and equipmentOccasional standing, sitting, and repetitive motionAbility to lift up to 25 pounds as neededWhy Verde?At Verde, we're building more than clean spaces - we're creating healthier environments, stronger communities, and meaningful careers. We believe sustainability, diversity, and people-first leadership can transform our industry.When you join Verde, you become part of a team that leads with purpose, supports one another, and brings the Verde Vibes to everything we do.Apply today and grow with us.