Office Assistant I

Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function and initiate cases through the department's automated system; and performs related work as required. DUTIES Addresses complaints and explains regulations to customers or the public. Responds to inquiries regarding departmental functions, services, policies, and procedures. Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs. Explains the proper use of forms and documents. Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures. Operates multiline telephone system including answering calls, transferring calls, and taking messages. Schedules customer appointments and maintains schedules for technical or professional staff. Composes correspondence, reports, memos, and other documents. Reviews and processes forms/documents in accordance with established guidelines and procedures. Monitors and updates manual or electronic files. Operates a variety of standard office equipment. Compiles information to respond to questions or address issues. Reviews submitted forms or applications to verify accuracy and completeness. Operates automated systems, or other department-specific computer systems. Maintains accurate department and customer records. Performs initial screening of applications for departmental services. Performs related duties as assigned. EMPLOYMENT STANDARDS Knowledge of General office functions, procedures, equipment, and filing systems. General goals and purposes of department programs, services, and operations. English grammar, spelling, and punctuation. Word processing, spreadsheet, database, email, calendaring programs, and automated systems. Ability to Explain policies, procedures, and regulations governing program operations. Analyze situations involving rules and regulations and demonstrate good judgment when making decisions. Quickly and accurately enter and retrieve data using an automated system. Communicate effectively orally and in writing. Interact with individuals from various educational, socioeconomic, and ethnic backgrounds. Work cooperatively as part of a team. Identify and correct inaccurate or inconsistent information. Listen attentively and understand oral information provided. Prioritize, plan, and organize one's own work. Experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public or other clerical duties. Additional Information Positions may require pre-employment screening, including background checks, and fingerprinting. Background checks are required and must be repeated every 5 years. All Plumas County employees are considered Disaster Service Workers and must take the associated FEMA training. GENERAL INFORMATION This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. EQUAL EMPLOYMENT OPPORTUNITY The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. #J-18808-Ljbffr