Customer Experience (CX) / Implementations Lead (Remote)

Job description About DualEntry Founded in 2024, DualEntry is one of the world's fastest-growing AI startups.At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years.Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We're finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990's in the past.We operate with urgency and ownership. We move fast.Why This Role Matters Now Since starting 18 months ago, we've raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who've built, scaled, and exited some of the most impactful companies of the last decade.We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies — Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit. And some of us don't have a fancy logo on our resume and are here for a shot to prove ourselves.We're a small team, growing fast with huge momentum -join early.This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.Where you'll create impactYou'll own end-to-end ERP implementations and long-term customer relationshipsYou'll deliver best-in-class onboarding, go-live execution, and ongoing CX excellenceYou'll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedbackYou'll establish and evolve implementation methodologies, processes, and operational standardsYou'll challenge the status quo of what world-class ERP customer success looks likeYou'll drive outcomes that meaningfully accelerate customer adoption and satisfactionWhat sets you up for success3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisoryStrong preference for an accounting or audit background (CPA or Big 4 is a major plus)Deep understanding of ERP systems, finance workflows, and implementation best practicesYou're a customer-service extraordinaire who loves solving complex problemsYou thrive in fast-moving, early-stage environments with high ownershipExpertise in Accounting, audit, ERP systems, CPAWhy you'll thrive hereSignificantequity ownershipin one of the top AI companies in the worldYou'rejoining earlyand will grow with DualEntryYour feedback shapes the product directlyHigh-speedcultureHigh-trust environment withhigh expectationsAmbitiousmission – ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ yearsBenefits & CompensationEquity:$60,000+ USDBase Salary:$75,000 – $150,000 USDContract type:B2BRemote-first team– the fastest team you will have ever worked withTime Off:15 PTO days + 12 public holidaysVisa sponsorship option for relocation to NYC within 2 yearsEarly‐stage role with high autonomy and real long‐term upsideEnjoy a learning & development budget for courses, certifications, and language learning to keep growing your skillsWork where you feel most productive at co‐working spaces or from your home office with support for setup, internet, and phonePlus, wellness perks and more to make your workday even better!We hire the best, expect the best, and give you the masterclass of your career – an archaic and huge industry like ERP only goes through a seismic shift like this once in a lifetime.It's hard, it's intense, and it's the most rewarding work you'll do this decade.If you're hungry, driven, and ready to build something massive, climb aboard!At DualEntry, we believe great products come from diverse teams. We're an equal opportunity employer, and we're committed to a culture where everyone feels included, supported, and able to do their best work.#J-18808-Ljbffr