Service Associate I/II (Teller)

Job Title: Service Associate IFLSA Status: Non-ExemptDepartment: RetailHours: Varies by branch location, Saturdays by rotationGeneral Job Summary: To complete face-to-face customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service.Organizational Duties and Responsibilities:Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.Supports all functions that maintain compliance with regulatory agencies.Essential Duties and Responsibilities:Exemplify our 212 commitment to serviceProcess deposits, withdrawals, cash checks and balance a cash drawerCash checks following check cashing policySell official checksProcess and balance teller work through image captureConsultative Selling – Engaging customers and prospects to uncover needs and offer solutionsAssist with beginning, end of day and other operational duties as neededParticipate in weekly team meetingsWorking Conditions: Work on teller line, which will require long periods of standingMinimum Job Requirements:Education: High School Diploma or GED EquivalentExperience: Customer contact and cash handling experienceSpecific Skills: Good written and verbal communication skillsProfessional appearance and demeanorAbility to work well with othersGood math skillsPC proficientPhysical requirements:The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Primarily sedentary work performed in an office environmentAbility to sit for extended periods of time while working at a computerFrequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipmentAbility to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in personVisual acuity sufficient to read computer screens, printed documents, and financial dataOccasional standing, walking, bending, or reachingAbility to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)Job Title: Service Associate IIFLSA Status: Non-ExemptDepartment: RetailHours: Varies by branch location, Saturday hours by rotationGeneral Job Summary:To complete face-to-face customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service. Provide customer service by opening accounts, selling bank products, and assisting customers with questions concerning accounts.Organizational Duties and Responsibilities:Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.Supports all functions that maintain compliance with regulatory agencies.Essential Duties and Responsibilities:Exemplify our 212 commitment to serviceProcess deposits, withdrawals, cash checks and balance a cash drawerCash checks following check cashing policySell official checksProcess and balance teller work through image captureConsultative Selling – Engaging customers and prospects to uncover needs and offer solutions Open new accounts and perform account maintenanceRetain and expand customer relationshipsProcess and close loan request (If loan trained)Assist customers with questions and/or concernsAssist with beginning, end of day and other operational duties as neededParticipate in weekly team meetingsWorking Conditions: Work on teller line, which could require long periods of standing and/or at a deskMinimum Job Requirements:Education: High School Diploma or GED EquivalentExperience: Customer contact and cash handling experience, Banking experience preferredSpecific Skills: Good written and verbal communication skillsProfessional appearance and demeanorAbility to work well with othersGood math skillsPC proficientPhysical requirements:The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Primarily sedentary work performed in an office environmentAbility to sit for extended periods of time while working at a computerFrequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipmentAbility to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in personVisual acuity sufficient to read computer screens, printed documents, and financial dataOccasional standing, walking, bending, or reachingAbility to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as inclusive of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract nor does it alter the at-will status of the employer/employee relationship. EOE/ Minorities/Women/Vets/Disabled