Customer Service Specialist

Pace Heating and Air | Albany ORProudly serving residential and commercial customers across the region. From the homeowner whose furnace went out on a cold morning to the commercial building manager managing a service contract, our customers depend on us to show up and do the job right. We handle residential service, maintenance agreements, new construction, and commercial work - and the dispatcher makes all of it run.BenefitsMedical Insurance 75% paid by employerDental & Vision insurancePaid HolidaysPaid time offProfit sharingPay: $24.00 to $29.00 per hour, depending on experienceWork hours: Monday through Friday | Business HoursWhat You Will Be DoingAnswer inbound residential and commercial service calls Oversee the service dispatching board Provide professional and caring communicationSchedule and dispatch field technicians Open, manage, and close work orders in our service management softwareCreate estimates and maintenance proposalsFollow up with customers on pending sales quotes, upcoming scheduled work, and completed jobsScheduling routing / annual maintenances What We Are Looking ForMinimum of 2 years' experience in scheduling, dispatch, service administration, or a related customer support roleHas used a CRM/ ERP or service software like Acowin, ServiceTitan, FieldEdge, or comparable field service softwareExcellent communication and customer relations skills, with the ability to remain professional, courteous, and calm when assisting both residential and commercial clientsDemonstrated success coordinating multiple service calls and effectively managing a dynamic dispatch schedule in a fast-paced environmentExperience in the HVAC industry a plus! service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator