Project Coordinator

Summary Of PositionThe Project Coordinator supports the Project and/or Program Manager for a specific program(s). Their primary responsibility is to keep the project and all related processes running smoothly and accurately. The Project Coordinator balances a combination of assignments, including developing and executing processes to support program and customer success. The Project Coordinator actively communicates with the program delivery team and cross-functional support teams and performs other administrative-level duties as assigned.Duties And ResponsibilitiesCustomer Relationship ManagementProvide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.Serve as a point-of-contact to the customer and internal departments for day-to-day delivery as assigned.Provide support for call center activities including fielding calls and tickets, reviewing and updating knowledge articles.Support client reviews with the creation of materials.Project ManagementDocument, write, update, and maintain procedures, logs, and specifications.Report risks and other project/program-related issues to Project/Program Manager.Arrange meetings, develop and distribute agendas and minutes, and attend as required.Monitor schedule and execute assigned tasks as defined in the project plan to meet customer deliverables.Execute set-up of project management tools as assigned.Assist in contractor and contingent staff setup, tracking, payments, and off-boarding.Perform other duties as assigned.Financial ManagementSupport Project/Program Manager with financial tracking including customer invoicing.Qualifications/ExperienceAssociate or Bachelor’s Degree desired or commensurate experience.Ability to analyze details, follow directions, and collaborate with others to effectively assist in finding solutions.Ability to pay close attention to details and follow necessary procedures when issues are found.Ability to use time-management and organizational skills and effectively manage multiple, possibly changing, priorities.Ability to monitor and quality check project work as neededUnderstand team dynamics and foster a positive team environment.High sense of urgency and attention to detail required.Effective verbal/written communication skills, strong listening skills, and ability to effectively escalate issues.Experience in providing outstanding customer service.Experience with Microsoft Office applications required, experience with customer relationship management and project management software preferred.Self-motivated and able to seek out trustworthy resources independently.Ability to learn new software and technology tools through formal training and self-instruction.Ability to handle confidential information and materials properly.What To Expect From PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: PROJECT/PROGRAMME MANAGEMENTOrganization: Assessment & QualificationsSchedule: FULLTIMEWorkplace Type: RemoteReq ID: 16716#location