Level 2 NOC Engineer

LEVEL 2 NOC ENGINEER – SECOND SHIFT Location: 100% Remote – Schedule: Full-Time, Second Shift, aligned with Pacific Time Compensation: $125,000-$135,000 annually We are recruiting a Level 2 NOC Engineer for an established managed technology services provider supporting businesses throughout Southern California and across the country. This is a 100% remote position, but second-shift availability is an absolute requirement. We need an experienced infrastructure support professional who can independently troubleshoot server, network, cloud and Microsoft 365 issues across multiple client environments. This is not an entry-level help desk position. You will take ownership of escalated incidents, investigate monitoring alerts, restore services and engage senior engineering resources when an issue requires deeper expertise. WHAT YOU WILL DO * Monitor client infrastructure, systems, networks, backups and security alerts * Respond to incidents and service requests according to established priorities and SLAs * Troubleshoot escalated Level 2 issues involving servers, networks, Microsoft 365, cloud services and end-user environments * Support Windows Server, Active Directory, Group Policy, DNS, DHCP and related Microsoft technologies * Troubleshoot Microsoft 365, Exchange Online, Entra ID and user-access issues * Diagnose network connectivity, VPN, firewall, switching, wireless and internet-related problems * Investigate server performance, storage, virtualization and application availability issues * Monitor and remediate backup, patching, antivirus, EDR and system-health alerts * Use remote monitoring, management and ticketing platforms to investigate and resolve issues * Perform remote administration, configuration changes and preventative maintenance * Escalate complex infrastructure and security issues with complete technical documentation * Communicate clearly with clients regarding incidents, progress and resolution * Document troubleshooting steps, system changes and final resolutions * Maintain clean, accurate and timely ticket documentation * Participate in shift handoffs to ensure open incidents are transitioned properly * Identify recurring issues and help develop permanent solutions * Collaborate with Level 3 engineers, project teams and outside technology vendors WHAT WE ARE LOOKING FOR * At least three years of experience in a NOC, MSP, systems administration or infrastructure support environment * Demonstrated experience independently resolving Level 2 technical issues * Strong Windows Server and Active Directory administration experience * Working knowledge of Microsoft 365, Exchange Online and Entra ID * Solid understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, switching and wireless networking * Experience troubleshooting servers, networks, cloud platforms and virtualization technologies * Familiarity with remote monitoring and management tools, PSA platforms and ticketing systems * Experience supporting multiple clients or business environments simultaneously * Ability to prioritize incidents and work effectively within established service levels * Strong troubleshooting instincts and the ability to work through unfamiliar technical problems * Clear written and verbal communication skills * Strong attention to documentation and operational detail * Ability to work independently in a fully remote environment SCHEDULE REQUIREMENT This position works a consistent second-shift schedule aligned with Pacific Time. Candidates must be available to work the complete assigned shift. This is not a rotating-shift or choose-your-own-hours position. Exact working hours will be confirmed during the interview process. PREFERRED EXPERIENCE * Previous experience working for a managed service provider * VMware or Hyper-V administration * Microsoft Azure infrastructure support * Backup and disaster-recovery platforms * Firewall and network-security technologies * Endpoint protection, EDR or managed security tools * Server patching and vulnerability remediation * Microsoft, CompTIA, Cisco, VMware or related technical certifications WHY CONSIDER THIS OPPORTUNITY? * Work 100% remotely * Take ownership of meaningful Level 2 infrastructure issues * Support a diverse range of technologies and client environments * Work with an experienced technical and engineering team * Expand your knowledge across networking, cloud, cybersecurity and infrastructure * Gain exposure beyond repetitive end-user help desk support * Join an established organization providing managed and professional technology services If you are an experienced Level 2 support professional who enjoys troubleshooting, takes ownership of incidents and is specifically available for second-shift work, we would like to speak with you. Pay: $55.00 - $65.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Application Question(s): * Do you understand the 2nd shift requirement? * Please list the monitoring tools you have used. Experience: * NOC: 5 years (Preferred) * Network monitoring: 5 years (Preferred) * RMM: 3 years (Preferred) Location: * Costa Mesa, CA 92628 (Preferred) Shift availability: * Night Shift (Required) Work Location: Hybrid remote in Costa Mesa, CA 92628