VSP - Help Desk Analyst 4 - 100% On Site

VSP - Help Desk Analyst 4 - 100% On Site (793969)Title/Role: VSP - Help Desk Analyst 4 - 100% On SiteRegion Description:Req. Status: OpenNo. of Openings: 1Start Date: 02/23/2026End Date: 06/30/2026No New Submittals After: 02/10/2026Max Submittals by Vendor: 2 Per OpeningWorksite Address: 7700 Midlothian Tpke, North Chesterfield, VA 23235Agency Interview Type: In Person OnlyWork Arrangement: OnsiteShort Description:Help Desk Analyst 4Max Vendor Rate 38.75Candidates must be able to work on site.Local Candidates Strongly Preferred.This is a backfill. The contract has the potential to go longer than 6/30/26, but no guarantees.Complete Description:The Help Desk Analyst will support VSP's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).Skill Required / Desired Amount of ExperienceAdvanced computer skills are required that aligns with the Job Description Required 8 YearsAbility to multitask and to determine root cause of problems and implement solutions, Required 8 YearsAbility to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Yearscustomer relations skills Required 8 Yearsgood verbal and written communication skills Required 8 Yearsproficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years