Customer Support Coordinator

Company Description RowsOne is a unified platform designed for labor-intensive and compliance-driven industries, offering scalable solutions for workforce management. Its innovative system integrates recruiting, onboarding, scheduling, payroll, benefits, and compliance to create a seamless workflow. Leveraging built-in AI assistance, RowsOne minimizes errors, simplifies operations, and supports data-driven decision-making. Trusted by growing teams, it enhances efficiency, ensures accuracy, and empowers employees with a modern, mobile-friendly experience. RowsOne is dedicated to simplifying workforce management while reducing risks and enabling businesses to scale confidently. Role Description This is a full-time remote role for a Customer Support Coordinator. In this position, you will provide exceptional customer service and support by responding to client inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include troubleshooting and addressing client concerns, coordinating resolutions with internal teams, and maintaining detailed records of customer interactions. You will also contribute to improving customer support processes and identifying areas for optimization. Qualifications Strong Customer Service and Customer Support skills with a commitment to ensuring customer satisfactionExcellent Communication skills, both written and verbal, to effectively interact with clients and internal teamsKeen Analytical Skills to identify trends, troubleshoot issues, and resolve customer queries effectivelyDetail-oriented and organized with the ability to manage multiple tasks efficientlyProficiency with relevant software tools and customer support systemsAbility to work independently in a remote environment and meet performance targetsPrevious experience in customer service or support roles is a plusBachelor’s degree in a relevant field or equivalent professional experience