Employee Experience Representative

Pay range- $18-$19 HYBRID 4 days in office 1 day remote. Day remote is flexible. IN OFFICE TRAINING, should last 2-3 months Your Responsibilities: As an Employee Experience Representative for client Moline, IL, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions. In addition, you will: " Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused manner " Administer HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and client University class administration " Maintain a high degree of confidentiality " Participate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employees " Ensure Service Level Agreements are met or exceeded " Collaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolution What Skills You Need (Required skills/experiences): " Exceptional attention to detail " Proven ability to multi-task, manage concurrent tasks, and change priorities " Strong analytical and organizational skills, excellent problem-solving capabilities " Experience collaborating in a team environment " Exceptional written, oral, and interpersonal communication skills " Demonstrated ability to promote and implement changes in support of major processes What Makes You Stand Out (Desired skills/experiences): " Experience in HR processes or HR operations role " Excellent customer service skills " Experience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.) " Proficiency with Microsoft Excel Education " Bachelor s Degree in Human Resources, Business, or similar discipline