SDA Network Technician IV- SECRET CLEARED

Job Description A large government client of ours is seeking an experienced NOC Technician to join their dynamic team.•Create and update tickets utilizing Service Now.•Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern•Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.•Incident Correlation and Fault Analysis:o Proactively analyze alarmso Provide detailed analyses leading to resolution of thealarm conditions, including filtering and correlating faultinformationo Identifying the fault condition and its impactso Isolating root causeso Coordinating correction of fault situations regardless ofthe fault in the infrastructure.o Assist in developing and maintaining a centralized,known error database containing defects, failures,causes, and repair actions including workarounds takento resolve these failures in support of incident andproblem resolution.•Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.•Incident Analysis (Fault Isolation):o Support the fault isolation processo Diagnoses and troubleshoot utilizing procedures toisolate where the fault occurso Identify failed network element(s) i.e. systems,hardware, software, circuits, or facilities.o Activities include: testing, fault troubleshooting, faultlocalization, fault logging and assignment•Support all customers to include providing global situational awareness support.•Fault Correction:o Correct/replace faulty network elements, coordinatingwith other service providers as necessary.•Verify that service has been restored upon resolution of all customer-initiated tickets.•Network/Service Restoration:o Restore networks and service to full operationo Coordinate with other service providers as necessary totrack service restoration and meet the DISN SLA andcustomer negotiated SLAs.o Identify failures that are attributable to a differentcauses and impactso Conduct reroute and normalization of services andcircuits due to outages, degradation, or AuthorizedService Interruptions (ASIs).o Reroute routine circuits within 24 hours of notificationo Documenting reroute in the configuration managementdatabase (CMDB).o Provide updates on outages from technicians and/orgovernment incident tickets until a resolution or path toresolution is identified and documented in ticket.•Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support•Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.•Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.•Incident Escalation:o Fault escalation, customer coordination andcommunications, and ticket system updates and statusreporting utilizing procedures between Tier I and Tier II.•Record, assess, track, and monitor incident tickets escalated to operational infrastructure.•Demonstrate knowledge of training, standard operating procedures, and tools within O&M.•Evaluates and provides feedback for training, standard operating procedures, and tools.•Assist in monitoring training Network controllers within O&M.•Assist in training junior-level Network controllers within O&M.•Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN.•Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.•Demonstrates comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.•Provide advanced level technical support of the DISN customer.•Independently works on projects or assignments for future operations within O&M and impacting the DISN•Resolve multi-layer complex issues that cross several NOC or domain within O&M•Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.Basic Qualifications:•Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.•Ability to work in a 24/7 operation.•Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.•Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.•General understanding of network topologies, both transport and IP.Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.