Agentforce Developer

Senior Salesforce DeveloperInsight Global is seeking a Senior Salesforce Developer with recent, hands-on Agentforce experience to design, develop, and optimize AI-powered customer service solutions within Salesforce. This individual will be highly experienced with Salesforce Service Cloud and building solutions across all three customer service channels: voice, chat, and email. The ideal candidate will have a strong Salesforce development background, including Apex, Lightning Web Components (LWC), integrations, APIs, and automation, with the ability to build scalable enterprise solutions. A key focus of this role will be the development, configuration, and optimization of Agentforce agents that support complex customer service workflows and deliver seamless omnichannel experiences. Candidates must have hands-on experience testing Agentforce solutions, including validating agent responses, conversation flows, actions, integrations, guardrails, and end-to-end functionality before production deployment. This individual will partner closely with technical and business stakeholders to translate customer service requirements into reliable, scalable, and high-performing Salesforce solutions.