Senior Process Engineer

Position: Process EngineerLocation: Columbia, MD #HYBRIDDuration: 12 months C2HJob Description:We are seeking an experienced Process Engineer, Sr. – IT Production Support with 7+ years of experience to support mission-critical production systems within a federal claims processing environment.This role is responsible for ensuring stability, performance, and continuous improvement of applications supporting claims vouchering, adjudication, and EDI processing.The ideal candidate will combine mainframe expertise, application support, data analysis, and incident management skills to support both legacy and modern platforms while delivering high-quality service to internal teams and external plan vendors.Key Responsibilities:• Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.• Monitor applications using tools like Dynatrace and Jenkins for system health and performance• Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.• Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.• Provide Tier 1/L1 support for production applications and tenant systems.• Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure• Conduct root cause analysis (RCA) and identify recurring incident patterns• Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce)• Collaborate with development, QA, and infrastructure teams for issue resolution• Analyze and process EDI 837/835 healthcare claims and XML files• Investigate claim errors (e.g., 999 rejections) and ensure data integrity• Write and execute complex SQL queries across multi-database (Oracle) environments• Develop and maintain SOPs, runbooks, and system documentation• Document monitoring design, workflows, and support processes• Contribute to continuous improvement initiatives and operational efficiencyQualifications:• Bachelor’s degree in computer science, IT, or related field (or equivalent experience)• 5–7+ years of experience in IT production support or operations• Experience with CA-7 job scheduling and batch processing• Strong analytical, troubleshooting, and problem-solving skills• Proficiency in SQL and Oracle databases• Experience with incident management processes and tools• Knowledge of Claims Adjudication processes (Healthcare domain)• Experience with EDI transaction standards and healthcare claims systems• Exposure to object-oriented programming languages• Experience working with Blue Cross Blue Shield (BCBS), CareFirst IT Systems or similar plansTechnical Skills:• Mainframe: COBOL, JCL, CA7• Scripting: Python, Groovy (Jenkins pipelines)• Monitoring Tools: Dynatrace, Jenkins, Prometheus• Databases: Oracle, SQL, Snowflakes• EDI: 837/835 transactions, XML processing• Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems