Operations Manager

Operations Manager Management/Leadership Duties: Manage Operations team to ensure policies and procedures are followed at all times Hires, trains and supervises operations team members Responsible for control of cash deposit and sign off ensuring daily deposits are made on time Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists Works to manage/process cancellations following procedures in place to retain member Assists to ensure all members concerns are addressed in a timely manner bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline Operations Support: Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes Directs and controls all gym walk-thrus Communicates with Owner regarding ways to improve front desk operations Responsible for communicating and following cash management procedures Job Qualifications: Excellent communication, organization and customer service skills Understanding of basic cash procedures Basic computer skills Ability to handle challenging customer issues with patience, tact and professionalism Excellent training skills Excellent leadership and management skills Current CPR Certification