Veterinary Receptionist

Full-Time | Leadership Role | Independently Owned Veterinary Clinic Animal Hospital at Hillshore has been in your neighborhood since 1976 — and we're growing. We're looking for a Lead Receptionist who brings warmth, professionalism, and strong leadership to our front desk team. If you love creating exceptional client experiences, thrive in a fastpaced environment, and want to be part of a supportive, independently run clinic, we'd love to meet you. Who You Are You're someone who: Communicates clearly and compassionately with clients and teammates Stays organized even on the busiest days Leads by example with patience, positivity, and accountability Handles scheduling, phones, and client flow with confidence Enjoys problemsolving and keeping the front desk running smoothly Values a clinic culture built on kindness, teamwork, and high standards What You'll Do As our Lead Receptionist, you will: Serve as the primary point of contact for clients Manage appointment scheduling and daily workflow Support, guide, and mentor reception team members Maintain accurate client and patient records Communicate effectively with doctors and technicians Assist with client education, estimates, and checkin/checkout Uphold a welcoming, professional environment for every client and pet What We Offer A supportive, tightknit team A growing practice with opportunities to expand your role A workplace where your voice matters and your ideas are valued Competitive pay based on experience A positive, collaborative clinic culture About Us Animal Hospital at Hillshore is a small, independently owned clinic in Madison, WI. Since 1976, we've been committed to personalized care, strong client relationships, and a team that truly enjoys working together. As our practice grows, we're excited to welcome a Lead Receptionist who wants to grow with us. Employment Type: Full Time Years Experience: 3 - 5 years Salary: $15 - $20 Hourly Bonus/Commission: No