Commercial Lines Account Manager (NC hybrid/remote)

ACCOU014718_5Who We AreNFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.Job SummaryThis is a full-time, exempt, support position assisting the Account Team in the management of the existing BOB with emphasis in full retention responsibility. The primary function of this position is to provide quality service to clients and cross-sell/account-round within the existing book of business. The Account Manager (AM) will be the day-to-day liaison between the insurance company and designated middle-market accounts. You will manage and control relationships with clients in collaboration with Producers and/or Account Executives. Daily servicing of clients will include contract analysis, coverage and exposure analysis, endorsement activity, routine coverage and billing questions, problem-solving, renewal control, preparation of quotes/proposals, binding coverage, and claim reporting and follow-up. You will assist Producer(s) with the above functions as needed. You should have P&C experience and an active P&C license. Have knowledge and experience in select commercial insurance including, but not limited to, commercial auto, property, general liability, umbrella, inland marine, workers compensation, and flood.This is a full-time position, ideally working hybrid from either our Charlotte, NC office. We will consider a remote option for well-experienced Commercial Lines candidates able to work on an EST schedule. When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shiftJob GoalsGive the most prompt, accurate, and courteous service that customers have ever received…anywhereIncrease revenue by rounding out commercial lines accounts. Negotiate pricing and coverage terms in the client’s best interestDevelop relationships that lead to new business salesEssential Core Duties And ResponsibilitiesBuild and maintain constructive and effective relationships with clients by meeting and exceeding expectationsProvide consistent, accurate, timely, and pertinent communication to clientsResolve/assist with any service issues/questionsAssist clients in making appropriate coverage changes, making each contact a marketing opportunityInform and educate clients about coverage, exclusions and exposures and document electronic files accordinglyRespond to clients’ needs by providing/producing binders, certificates, policies, auto id cards, evidence of insurance, and other related items accurately and on timeMonitor and review client satisfactionElectronically document all communication with clientsAs appropriate, market, negotiate, prepare and analyze alternative renewal optionsDevelop written, graphic, and electronic renewal materials as appropriateFollow established agency procedures for effective utilization of agency management systemTake advantage of personal and professional development opportunities such as continuing education, professional designations, and in-house trainingAdhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc)Assist with or complete other tasks as directed by agency managementJob Specifications/RequirementsProperty and casualty insurance license upon hire is requiredAt least 2 years of experience in commercial lines insurance, with an understanding of underwriting, coverage and rate analysisIn-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwritersStrong written and verbal communication skillsAbility to prioritize and self-manage workloadProficiency in Microsoft Word and ExcelEPIC experience is preferred, but will consider other agency management system experienceIf not experienced with EPIC and seeking a remote role, on-site training may be required in one of our select East Coast officesWhen working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift. What We OfferWe're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 – $95,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.NFP and You... Better Together!NFP is an inclusive Equal Employment Opportunity employer.