Technical Support Specialist: Electro-Mechanical

Fox Valley Elevator designs and manufactures premium residential elevator systems. As our company continues to grow, we're looking for a mechanically minded professional to join our technical support team. This role is ideal for someone with hands-on experience in HVAC, electrical, mechanical, elevator, or field service who is ready to transition into a more predictable office environment while continuing to solve technical challenges. Key Responsibilities Provide remote technical support to customers and field technicians via phone and email. Diagnose equipment issues and guide technicians through repairs using wiring diagrams, service manuals, and technical documentation. Review installations to help ensure compliance with applicable residential elevator codes and standards. Prepare parts recommendations and pricing while coordinating with suppliers and internal teams. Support modernization efforts for existing elevator systems by identifying compatible upgrades and replacement components. Assist with onboarding and technical training for installation and service personnel. Accurately document service cases, monitor performance metrics, and maintain detailed records within company systems. Build positive relationships with customers by delivering timely, professional, and solution-focused support. Qualifications Strong mechanical aptitude with experience in HVAC, electrical, mechanical, elevator, or similar technical trades. Ability to interpret electrical schematics, wiring diagrams, and technical manuals. Excellent troubleshooting and analytical skills. Strong verbal and written communication abilities with a customer-focused approach. Comfortable working with computers, CRM platforms, and service management software. Self-motivated, organized, and capable of managing multiple priorities in a fast-paced environment. No college degree is required; practical, hands-on technical experience is highly valued. Preferred Experience Previous experience within the elevator industry. Familiarity with residential elevator codes and installation requirements. Experience supporting or training field technicians. Knowledge of modernization projects involving legacy equipment. Experience with PLC controls. Familiarity with Mitsubishi and Siemens automation products. Technical certifications such as CET, PMP, or equivalent are a plus. Work Environment Primarily office-based with a consistent weekday schedule. Occasional travel to customer or job sites as needed. Frequent computer and telephone use throughout the workday. Ability to safely lift or move materials weighing up to 75 pounds when required. Benefits Medical, dental, and vision insurance 401(k) with employer matching contributions Paid time off and company-recognized holidays Ongoing training and professional development opportunities Collaborative, supportive, and growth-oriented work environment Fox Valley Elevator is an equal opportunity employer, welcoming applicants from all backgrounds and identities. We look forward to finding a passionate, skilled individual to join our team and contribute to technical excellence in elevator support and modernization. Pay: $24.00 - $28.00 per hour Work Location: In person