Hotel Front Desk Agent - Part-Time

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Mitigate customer complaints as neededCommunicate with housekeeping to make sure guest rooms are readyGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationPerform regular bookkeeping duties: make sure hotel guest information is current and correctAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsQualifications:1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredHigh school diploma, GED, or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsHas previous experience or working knowledge of Microsoft Office and reservation management systemsComfortable taking telephone calls and mitigating stressful situationsAbout Company:Set a pace that suits you at Residence Inn Philadelphia Glen Mills/Concordville, an extended-stay hotel located near Philadelphia in Glen Mills, PA. Whether you're with us for a few days, a few weeks, or a few months, we know your daily routine matters. Find our hotel easily accessible from I-95 and conveniently located near downtown Philadelphia, Philadelphia International Airport, West Chester, and Wilmington, DE.