Lead QA/Testing Coordinator

Overview In this role you will lead the QA and testing strategy for complex Salesforce and eCommerce initiatives, ensuring quality across contracts and ERP integrations. You will work closely with cross-functional teams to align tests with project goals and timelines, manage test environments and data, and mentor QA staff. You’ll drive defect resolution and quality metrics to support reliable revenue recognition and order fulfilment. This position offers a chance to shape testing practices in a subscription-based, multi-platform environment with Salesforce and Oracle ecosystems. ResponsibilitiesDevelop and execute the QA/testing strategy aligned with project goals and timelinesManage test environments, data preparation, and resource allocation for testing activitiesLead, mentor, and assign work to QA testers and analysts, ensuring productivity and qualityIdentify, document, track, and drive resolution of defects and inconsistenciesAnalyze quality metrics Key requirementsSalesforce Cloud expertise across Sales Cloud, Service Cloud, and Commerce Cloud workflows including subscription modelsHands-on Agile/Scrum experience with sprint planning, backlog grooming, and sprint reviewsKnowledge of Agile testing practices (continuous testing, shift-left)Experience with Salesforce data migration and API/integration testingUnderstanding contract-to-order processing cycle and related pricing/termsUnderstanding order fulfillment and ERP integrationExperience with lead nurturing and progression to contractKnowledge of validation for accurate pricing and contract approvalseCommerce Cloud knowledge of customer journeys (browse, cart, checkout, payment, fulfillment)Experience with multi-channel platforms (Salesforce Commerce Cloud, Magento, Shopify)Experience with payment gateways, OMS, inventory workflows, and subscription scenariosUnderstanding end-to-end SDLC phasesleadershipmentoringcross-functional collaborationSalesforce CloudSales CloudService Cloud