Director of Service Delivery

Key InformationPosition: Director of Service DeliveryContract: Full-timeSalary: £74,000–£81,000 per annumLocation:Home-based with regular national travel across EF sitesHours Per Week37.5 hours per weekApplication Closing Date29/05/2026About Emerging Futures CICEmerging Futures began in 2014, born from a belief that recovery is possible for everyone, and that those who have walked that path should lead the way forward.From modest beginnings, Emerging Futures expanded across the UK, to a growing and diverse team of staff and volunteers, many with lived experience themselves. Offering support to people affected by homelessness and drug and alcohol use, Emerging Futures has helped thousands through housing, coaching and therapeutic programmes.Using compassion and courage, Emerging Futures believes that recovery is not just a word, it’s a promise that anything is possible. Together, we’re working for a world where everyone has somewhere to live, something to do, and someone to love.Enable this content?This content is served by a third party, www.youtube.com. If enabled, www.youtube.com may collect information about your activity. Manage preferences to always allow this content.About The RoleThe Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.Download Job DescriptionAbout youYou Will Have Significant Senior Operational Leadership Experience Within a Large, Complex, Multi-site Organisation As Well As Substantial Supported Housing Operational Experience. You Should Also HaveStrong safeguarding leadership experience, including complex and contextual safeguarding.Experience of managing nationally across dispersed teams and geographies.Proven ability to lead multi-disciplinary teams.Experience of supporting and managing teams and volunteers with lived experience.Demonstrable experience of financial accountability, including occupancy, budgets and operational spend.Proven track record of implementing organisational and cultural change programmes.Experience of leading services supporting people with lived experience and complex needs.How to applyTo apply for this role, click the ‘apply now’ button and complete our online application form.Our online application form consists of a set of “getting to know you” questions that are specific to each role. For most of our positions, we also ask that you upload a CV.Download the job description for a full list of duties, along with a person specification detailing essential and desirable skills.See below for our step-by-step guide to completing your application, and some useful tips to help you understand what we look for.Download Job Description View GDPR For ApplicantsKey DatesDeadline – 29th May 2026Interview – 11th & 12th June 2026 (full appointment timeline in recruitment pack)A guide to completing your applicationSTEP 1Copy and save the URL at the bottom of the formSo that you can revisit your application at a later date.STEP 2Complete your personal detailsIn order for us to contact you about your application.STEP 3Answer Our ‘about You’ QuestionsTo help us understand your values, skills and experience.STEP 4Upload your CVNot all roles require a CV. This will not be visible if it is not required.STEP 5Complete the declarationsAbout any adjustments, GDPR, your legal right to work, and DBS checks.STEP 6Don’t forget to click ‘submit’Wait until you see the “application successful” message.Useful tipsRead these useful tips to help you prepare your application.Read these useful tips to help you prepare your application.Our job applications are submitted on an online form by clicking the “apply now” button. As with all online webpages, if you lose your internet connection the page can crash, and you risk losing your application.To avoid this happening, we’d advise writing the answers to our ‘getting to know you’ questions offline first, either on your computer or phone. Once you’re happy and ready to submit, you can paste them into the online form. Alternatively, copy the form URL displayed at the bottom of the form by the “submit” button, and use this to revisit your application online later.It’s always worth double checking that your email address and phone number are correct. If there are typos here, we won’t be able to contact you about your application after we have shortlisted to interview.Write your ‘getting to know you’ responses in your own words. Imagine you’re speaking to the person who you hope might hire you. The more we know about the real you, your values, and your experiences the better (so don’t let ChatGPT answer for you!).Read through your responses a few times before you send the final application and correct any spelling errors or add anything you may have missed. We’re not looking for seasoned copywriters, but it shows you’ve taken care over your application.Not all our jobs require you to upload a CV, but if you are asked to, please make sure it’s in a format that we can read. Accepted formats: pdf, doc, jpeg, jpg, png, txt, docx.Once you have submitted your application, wait until you see the “application successful” message. You’ll also receive an email confirming the application has been received, which has a link to complete our Equality and Diversity short survey.