Customer Service Specialist

Responding to customer inquiries and complaints via phone, email, or social media platforms Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller Updating customer information in the customer service database during and after each call Working with the management team to stay updated on product knowledge and be informed of any changes in company policies Processing orders, forms, and applications Providing feedback on the efficiency of the customer service process Identifying and escalating issues to supervisors Participating in training sessions to grow knowledge of product and to improve customer service skills