IT Associate

POSITION OVERVIEW:GI Partners is seeking to hire an IT Associate to deliver day-to-day technical support to employees, helping resolve hardware, software, and user access issues while ensuring a positive customer experience. The ideal candidate is a strong communicator and problem-solver who can provide clear, effective support in a fast-paced environment. This role will be based in our San Francisco office (employees are required to work in the office Monday through Thursday, and Fridays are optional to work remotely).ESSENTIAL JOB FUNCTIONS:Provide technical support and guidance to resolve users’ computer hardware and software problems.Communicate with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps.Apply knowledge of computer software and hardware, including AI-enabled tools, to assist users in resolving problems.Install or assist with the installation and set-up of new hardware, software, and peripheral equipment.Coordinate service or replacement of defective products from vendors and manufacturers.Maintain knowledge of technical innovations, trends, and best practices; make recommendations for new software and hardware.Maintain logs of support services provided in the ticketing system or other appropriate database.Perform other related duties as assigned.After hours remote support may be required (evenings/weekends).REQUIRED SKILLS/ABILITIES: Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Able to explain technical problems to nontechnical employees.Strong analytical and problem-solving skills.Proficient with Windows 10/11, Microsoft Office Suite and related software.Experience with basic Office 365, Entra, and Intune administration.QUALIFICATIONS:Two years of experience or Associate’s degree required; Bachelor’s degree in Computer Science or related field preferred.The expected base salary for this position ranges from $100,000-$125,000. In addition to base salary, successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.It is the policy of GI Partners to provide equal employment opportunities without regard to race, color, sex, age, religion, national origin, ancestry, genetic information, military or veteran status, place of birth, height or weight, marital status, disability, sexual orientation, gender identity or expression, or any other personal status protected by law.