Bilingual Call Center Rep - Mandarin - REMOTE

Company and Role:Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Bilingual Call Center Rep. In this role, you will be responsible for handling customer inquiries over the phone, resolving issues, and providing excellent support. This position requires previous call center experience, strong communication skills, and computer literacy.Highlights and Benefits:RemoteW2 hourly pay rate up to $18hr or salaried equivalentDirect W2 hourly or salaried applicants only (no corp-to-corp subcontractors, third parties, or agencies)Paid time off and holidays401K, billable bonus, and health, life, vision, dental and short-term disability insurance paid options for allDTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!Check out our benefits and company information at www.dtsdelivers.com!Job Description:We are hiring an experienced Call Center Rep to work for us as our direct, W2 hourly employee to join our team. You will:Handle high volume of inbound and/or outbound calls in a professional mannerAssist customers with questions, orders, service concerns, or complaintsAccurately document all interactions using internal systemsTroubleshoot and resolve product or service issues efficientlyFollow communication scripts and company proceduresMaintain a positive and empathetic attitude toward customers at all timesMeet or exceed individual and team performance goalsRequired Skills and Experience:5 years: Bilingual - English and Mandarin (speak, read, and write)Strong computer skills with proficiency in Microsoft Word2 years of experience in call center environmentAbility to work on Eastern Time Zone scheduleMust have access to and use a personal laptop computer (Windows 10 or MacOS Catalina (10.15) or newer)Must have own Headset: USB wired headset with mic and noise suppression (no Bluetooth)High school diploma or equivalentTyping speed: Minimum 35 WPMStrong communication and multitaskingComputer proficiencyReliability and punctualityPositive, team-oriented attitudeUS Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.Dedicated Tech Services, Inc. is an Equal Opportunity Employer