Sr. Network Support Engineer, Leo Networking Software

Overview In this role you join the NOC team for Amazon Leo’s global satellite network to deliver reliable, low-latency connectivity. You will help maintain uptime, diagnose incidents, and support deployment of new network capabilities across regions. You’ll build tools and processes to improve operations and mentor peers while working with cross-functional teams to ensure customer performance and availability. This is a hands-on, scale-focused role at the intersection of networking and software-defined networking in a cutting-edge satellite environment. Compensation / Benefitssign-on payments and RSUshealth insurance (medical, dental, vision)401(k) matchingpaid time offparential leaveadoption and surrogacy reimbursement ResponsibilitiesRespond to and escalate network incidents, diagnosing connectivity, performance, and security issuesAssist deployment and onboarding of network capabilities across regions and sites (satellites, gateways, POPs)Monitor and investigate network performance to optimize uptimeDevelop tools and best practices to improve operational proceduresManage severity 2–3 tickets and participate in on-call rotationsLead and mentor other Network Support Engineers on diagnosis and proceduresCollaborate with cross-functional teams including network, software, and security engineers Key requirements6+ years of technical support experience6+ years of network engineering experience for large-scale networksExperience in scripting for automation (Python) and advanced SQL skillsKnowledge of internet fundamentals and cloud computing conceptsCross-functional collaborationMentoring and leadershipStrong communication and problem-solvingPython scriptingAdvanced SQLTCP/IP fundamentals