Senior Executive Account Manager
We are hiring a Account Executive / Customer Account Manager (CAM) to own, retain, and expand strategic enterprise customer accounts across the European region. This is a high-impact, revenue-owning individual contributor role focused on account expansion, renewals, retention, and net revenue growth . The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realisation to upsell, cross-sell, and multi-year expansion planning. As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimised churn, and increased wallet share across your portfolio. This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas.Key ResponsibilitiesOwn and manage a portfolio of large enterprise accounts across EuropeCarry and overachieve an expansion and renewals quota within assigned accountsDrive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use casesDevelop and execute strategic account growth plans to maximize customer lifetime value and net revenue retentionProactively manage renewals cycles, commercial negotiations, and multi-year agreementsMinimize churn through executive alignment, value realization tracking, and risk mitigation strategiesBuild strong executive relationships with CIOs, CPOs, CFOs, and Procurement LeadersManage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutionsIdentify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprisesAccurately forecast pipeline, renewals, and revenue based on realistic opportunity assessmentsPartner with Customer Success to drive product adoption and measurable business outcomesCollaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligenceNegotiate and close commercial agreements aligned to quota and growth objectivesTravel within the region as required for strategic customer engagementsSuccess MetricsContribution to Net Revenue Retention (NRR)Expansion pipeline coverage and conversion ratesForecast accuracyAverage Contract Value (ACV) growthWhat Success Looks Like in 12 MonthsConsistently exceeds expansion quotaDrives measurable improvement in Net Revenue RetentionMaintains a predictable, trustworthy forecastViewed as a trusted expansion partner by Customer Success and leadershipCustomers see you as a strategic growth advisor , not a transactional sellerThe Customer Account Executive is a quota-carrying sales role responsible for executing expansion motions that drive incremental ARR within the existing customer base . This role owns upsell, cross-sell, seat expansion, and multi-product adoption—working in close partnership with Customer Success to convert realized customer value into commercial growth.Required Skills & Experience8–12+ years of experience in B2B enterprise SaaS account management / farming / expansion rolesProven track record of owning and exceeding expansion and renewal quotasStrong experience selling enterprise SaaS / Cloud solutions to large global organizationsDemonstrated ability to manage complex, multi-stakeholder, consultative sales cyclesExperience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred)Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuringExcellent executive presence and stakeholder management skillsExperience selling to Fortune 500 / global enterprises preferredWillingness to travel within EuropePreferred / Added AdvantageExperience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutionsBackground with procurement platforms such as SAP Ariba, Coupa, Ivalua, GEP, Oracle, or similarRecognition such as President's Club / Winner's Circle / Achiever's ClubExperience managing large accounts with $10B+ annual revenuePersonal AttributesOwnership mindset with high accountability for revenue outcomesCustomer‐centric but commercially sharpComfortable operating without a team, hands‐on and execution‐focusedStrategic thinker with strong follow‐throughWhy Join UsHigh‐impact role directly influencing net revenue retention and customer lifetime valueOpportunity to work with large, strategic enterprise customersStrong partnership with Customer Success and Product leadershipCompetitive compensation with meaningful variable upside#J-18808-Ljbffr