Senior IT Specialist
About PolymarketPolymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.About The RolePolymarket is looking for an IT Specialist to serve as our primary on-site technology resource. This is a hands-on, high-visibility role requiring deep technical expertise paired with a white-glove service mindset. You'll own the helpdesk function end-to-end — from intake to resolution — while serving as the go-to technical resource for the entire office, including executives and senior leadership.What You'll DoOwn the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support tickets; establish and enforce SLA targetsProvide white-glove, concierge-level support to executives and senior leadershipTroubleshoot and resolve hardware, software, and network-layer issues — LAN/WAN, DNS/DHCP, VPN, Wi-Fi, macOS/Windows, and peripheral failuresAdminister user accounts, access provisioning, and endpoint management via MDM (Kandji, Okta, Intune)Support onboarding and offboarding workflows including device imaging and account setupMaintain and improve internal IT documentation, runbooks, and knowledge base articlesManage hardware and software inventory; coordinate procurement and vendor relationshipsCollaborate with engineering and infrastructure teams on escalated issues and cross-functional projectsWhat We're Looking For5+ years of experience in IT support, helpdesk, or systems administrationDemonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar)Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPNProficiency supporting both macOS and Windows environmentsExperience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security toolingAbility to work independently, self-manage priorities, and take initiative without waiting to be directedExceptional interpersonal and communication skills — you treat every interaction as a high-value customer experience(Plus) Experience supporting trading, fintech, or high-availability business environments(Plus) Familiarity with scripting for automation (Bash, PowerShell, Python)(Plus) Prior experience as a lead support resource in a lean teamBenefitsCompetitive salary & equityUnlimited PTOFull Health, Vision, & Dental coverage401k matchHardware setup: new MacBook Pro, big display, & accessories